Clerical Officer​/Receptionist

Overview

We are seeking a highly organised and customer-focused Clerical Officer/Receptionist to join the Outpatient Services team. The role provides administrative support to ensure patients receive high-quality service throughout their outpatient journey. Responsibilities include processing referrals, booking and managing appointments, maintaining accurate patient records, preparing clinic documentation, and delivering a professional reception and telephone service.

Work with clinicians and multidisciplinary teams to ensure clinics run smoothly and deliver outstanding patient service.

Responsibilities include:

• Process referrals from General Practitioners and other healthcare professionals in line with Trust policies.
• Book appointments in a polite and helpful manner following Trust policies and local guidelines for clinic formats using the relevant Administration System.
• Prioritise appointments according to clinical need and maintain chronological order.
• Arrange transport and interpreting services where appropriate and timely.
• Record information on the Trust administration system (including PAS) accurately and promptly per local policies.
• Handle patient correspondence, including test results, promptly.
• Retrieve relevant patient information from the administration system.
• Respond to telephone inquiries in a polite and discreet manner; take responsibility for follow-up calls as needed.
• Prepare casenotes for each patient attending specified clinics; obtain temporary casenotes only with supervisor permission after complete search.
• Prepare casenotes to ensure they are tidy and contain complete information including referral letters, up-to-date results, patient labels and continuation sheets.
• Trace and provide test results or X-ray results prior to clinic where applicable.
• Track casenotes to the correct location using PAS and handwritten logs where necessary.
• Provide a professional, efficient and friendly reception service for patients and relatives.
• Record attendance, cancellations, and 'Did Not Attend' status on PAS; record clinical outcomes per policy.
• Book follow-up clinic appointments on PAS or add to waiting list as appropriate.
• Collect information to monitor service quality in line with the Trust's Performance Management Framework.
• Obtain attendance information in a timely and accurate manner on PAS.
• Respond to test requests and follow up as appropriate.
• Provide cover for other clerical staff as required by the Assistant Patient Services Coordinator.
• Assist with stationary stock management to maintain appropriate levels.
• Refer changes or cancellations to patient plans and clinics to the line manager in line with Outpatient Management Policy.

The Leeds Teaching Hospitals NHS Trust is committed to delivering high-quality, safe treatment and care to every patient, every time. Our values are Patient-centred, Collaborative, Fair, Accountable and Empowered. We strive to recruit exceptional people and cultivate a diverse, inclusive environment.

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• Please click apply to view applicant criteria

• Please click apply to view applicant criteria
• Please click apply to view applicant criteria

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a DBS disclosure is required.