Senior Operations Assistant

Bramley Village Health and Wellbeing Centre is a busy, forward-thinking GP practice forming part of the Fuller & Forbes Healthcare Group.

We are recruiting for a Senior Operations Assistant, a brand new role, created to develop the right person into a future practice management professional.

This is not a standard admin position. Working directly with the Practice Manager, you will take ownership of real governance responsibilities from day one: QOF recall tracking, complaints compliance, HR file administration, and CQC readiness. Your work will keep the practice running to the standard our patients deserve.

In return, we offer structured mentorship, a clear KPI-based pay progression framework, and a transparent pathway towards Practice Management. We are looking for someone who is ambitious, detail-driven, and ready to invest in a career not just fill a vacancy.

If you want to understand how a GP practice really works, and have the drive to one day run one, we would love to hear from you.

Your time will be split across four core areas, all of which report directly to the Practice Manager.

Recall and QOF. You will maintain recall lists for a defined set of QOF and recall indicators, ensuring patients are invited on time and targets are on track. You will flag any indicators at risk to the Practice Manager before they become a problem.

Complaints. Every complaint the practice receives must be formally acknowledged within three working days. You own that process, logging, tracking, and making sure nothing is missed.

HR compliance. Keeping staff personal files in order: DBS checks, mandatory training, right-to-work documentation. You will maintain a live tracker so renewals never catch us out.

CQC records. Maintaining the compliance documentation that keeps the practice inspection-ready, for example policy registers, risk assessments, significant event logs, and practice development trackers.

Alongside these core duties, you will act as the Practice Manager's eyes and ears at Bramley, flagging anything that needs attention and keeping governance running smoothly day to day.

Bramley Village Health and Wellbeing Centre provides care for over 17,500 patients across three sites. We are a high-achieving, ambitious practice with a strong clinical team, a committed administrative workforce, and a culture built on doing things properly for our patients and our staff.

Bramley is part of Fuller & Forbes Healthcare Group, a multi-site primary care organisation operating nationally. Fuller & Forbes brings together practices that share a commitment to high-quality, innovative general practice, with central support across governance, finance, HR, and digital teams, giving our surgeries the backing to focus on what they do best.

Fuller & Forbes is also home to SMARTgeneralpractice, our dedicated digital arm supporting Patient access, GP education, training, and innovation across the NHS. SMARTgeneralpractice reflects our wider ambition: we are not just running GP practices, we are helping to shape what general practice looks like in the future.

Joining Bramley means joining an organisation that genuinely invests in its people. We offer structured development, transparent pay progression, and the rare opportunity to learn general practice management from the inside, supported by senior leadership who are present, accessible, and committed to your growth.

Job Description

The Senior Operations Assistant is a structured, governance-focused role at Bramley Village Health and Wellbeing Centre, reporting directly to the Practice Manager. The role exists to ensure the practice operates to a consistently high standard in the areas that require precision, planning, and sustained attention to detail, particularly when the Practice Manager is working across the wider organisation.

The postholder is not responsible for the day-to-day operational running of the site or the management of clinical and administrative staff. Instead, the focus is on the behind-the-scenes work that underpins effective practice management - recall and QOF tracking, complaints acknowledgement, HR file compliance, and CQC compliance maintenance. The postholder is the Practice Manager's trusted point of contact on the ground for governance and compliance matters.

The role is designed with clear progression in mind. The Practice Manager will actively mentor and develop the postholder, with a structured pathway toward Assistant Practice Manager and, in time, Practice Manager level. This is an opportunity for a motivated, detail-driven individual to learn general practice management from the inside, with full support and a transparent development framework.

DUTIES AND KEY RESPONSIBILITIES

QOF and Recall Management

• Recall tracking
  - Maintain up-to-date recall lists for assigned QOF domains and long-term condition indicators, ensuring eligible patients are invited in line with the QOF year requirements.
• Indicator ownership
  - Take…