Membership and Engagement Officer

We are looking for a highly organised and proactive Membership and Engagement Officer to join our high-performing and welcoming Membership Engagement and Support team. In return, you will be joining a vibrant and hard-working team, who will support you to deliver your responsibilities and develop as an individual. This is a new team who are quickly building an inclusive and collaborative culture that sits upon the anti-racism and wider equalities and belonging work of the NHS Alliance.

• Coordinate diaries, meetings and agendas, ensuring the efficient operation of the membership team.
• Support the delivery of projects and key initiatives, helping to keep activities on track and delivered to high standards.
• Support member networks and forums, ensuring information is shared effectively and participants remain engaged
  
  Manage membership administration processes, including CRM updates, data management and purchase orders.
• Provide flexible administrative and operational support across the wider team as business priorities evolve.

The NHS Alliance is committed to promoting a diverse and inclusive environment for our staff. A place where we can all be ourselves and succeed on merit. We offer a range of inclusive employment policies including family friendly policies and flexible working and we have range of channels to support staff from different backgrounds including our staff networks and a staff forum.

The NHS Alliance is committed to being a flexible employer. We understand the value and benefit to our employees being able to work flexibly and our agile working principles are designed to empower our people to work with optimal flexibility and minimal constraints to support a work life balance and take care of employee health and wellbeing.

You will receive an excellent benefits package, including 30 days annual leave (plus bank holidays), pension scheme, cycle to work scheme, salary sacrifice schemes and travel season ticket loans.

1.Taking responsibility for team operations including scheduling and supporting meetings, events and forums, preparing agendas, raising purchase orders and managing shared mailboxes.

2. Contribute to the delivery of key projects, including member visits and insight calls using the CRM to pull data for briefings and insights, and preparing draft reports.

3.Maintaining accurate CRM records including monitoring bounce-backs, responding to alerts about contact changes, liaising with members to confirm and update details

4. Taking ownership of creating and running regular CRM reports to monitor and improve data quality and working closely with communications to align CRM and email marketing lists, supporting engagement across our offers.

5. Build effective working relationships with internal teams particularly across Networks, policy and communications, and external members across our membership, including board members.

5. Supporting events and member engagement events and forums, including venue sourcing and providing on-day logistical support for webinars and face to face events.

6. Gathering, sharing and signposting relevant information from member forums across the organisation to support shared insight, and producing briefing notes for chairs and speakers.

7. Gathering, sharing and signposting relevant information from member forums across the organisation to support shared insight, and producing briefing notes for chairs and speakers.

• 1. Strong interpersonal skills with the ability to build effective working relationships with colleagues and stakeholders, including senior board level contacts.
• 2. Highly developed IT proficiency with demonstrable skills in using multiple different systems such as CRM, website, dotdigital etc., and optimising engagement and experience for users and stakeholders.
• 3. Excellent written and verbal communication, including drafting contentious emails, speaker/chair briefings for events and briefing materials for senior stakeholders.
• 4.Experienced coordination skills including proactive ability to plan meetings, forums and projects efficiently.
• 5. Experience supporting…