Student Experience Officer

Contract Type: Full Time, Fixed term (2 years)

Location: Leeds, Leeds International Study Centre (On-Site)

Salary: up to £26,520 per annum

The Student Experience Officer’s role is to provide a high level of administrative and operational service within the ISC, both online and face-to-face.

The post holder will be responsible for the delivery of services and processes enabling the site to function effectively:
This will require good people skills and a high level of administrative ability.

The post holder will deliver a reception service, respond to routine student enquiries and become a skilled user of internal student records system.

The post holder will be required to ensure the accurate recording of data required for student records.

• Ensuring the smooth running of the reception and other student-facing environments to deal with general student queries – face to face, on the VLE, by email and phone
• provide a help-desk service to students offering general advice, assistance and sign-posting for example on local and travel information, help with opening bank accounts, issue confirmation letters, , letter requests, Student cards, complaints process etc.
• Working as part of a team to deliver student activities and events, organising student representative or ambassador meetings, providing support to team members carrying out the activities and ensuring venues, catering/refreshments, and equipment are booked as appropriate
• Assist with termly checks of furniture, clocks , classroom provision for the teaching of its students Be actively involved in student registration at all intake points to ensure student records are updated, relevant documentation uploaded
• Support late arrivals with registration and orientation processes
• To ensure data is uploaded and updated as required within the student information system
• Keep accurate up, to date visa and compliance records, , chase outstanding compliance and other documentation.
• Assist colleagues to contact absent students and inform parents and agents when necessary.
• Liaise with central teams to update student bookings with Study Plan changes, including booster classes and exam resits.
• Update student progression data on student information system.
• Ensure student reports are accurate and timely.
• Assist with the release of assessment screens termly.
• Assist with invigilation of assessments as required.
• Assist with the verification process of assessments.
• Assist with the security, collation, distribution, collection and archiving of assessments, examination scripts and documentation.
• Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university
• Participate in any agent visits or marketing of the centre
• Provide resources and support for other teams, as required
• To provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods
• To carry out any duties, as reasonably required by the Centre Management team

• Bachelor’s degree (or equivalent experience)
• Supporting students in an educational context
• Working in a regulated environment
• Working in customer service

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. We are a trusted international educator to students and more than 50 university partners globally. We deliver high-quality international education solutions that drive success for our partners and students. We are able to provide students…