Amanda South Assistant Patient Services Coordinator

Within this role, you will develop the ability to prioritise your workload effectively while building strong organisational skills and adaptability in a fast-paced healthcare environment. The position encompasses a broad range of administrative responsibilities that are essential to the smooth delivery of Optometry services. General administrative responsibilities will also involve communicating with patients both over the phone and face to face.

This may include booking and rearranging appointments, responding to enquiries, and providing a professional, courteous service that reflects the Trusts commitment to high-quality patient care., This post is a permanent part-time position of 15 hours per week and consists of providing administrative support to our optometrists and dispensing opticians who deliver adult refraction clinics, contact lenses clinics and low vision assessments that are primarily held at our eye clinic at St James Hospital within the Gledhow Wing, Leeds.

This role is ideal for individuals looking to begin or develop a career in administration within the NHS. Gaining experience in this department will provide the successful candidate with a strong foundation of knowledge and skills, supporting future progression opportunities within the Trust. A comprehensive induction programme and structured training will be provided, alongside opportunities for ongoing professional development within a supportive team environment.

Key responsibilities will include but are not limited to:
Responding to patient queries via telephone; email and face to face in a professional and compassionate manner; supporting the daily cashing up of clinics; booking patient appointments in line with Trust guidelines. Maintaining strict adherence to Information Governance policies, providing general administrative support to ensure the smooth running of the service If you enjoy working in a busy office environment helping patients and supporting clinicians deliver high-quality care and feel comfortable talking to patients and clinicians, whilst having the ability to use computer systems for booking appointments etc.

Then, This post is a permanent part-time position of 15 hours per week and consists of providing administrative support to our optometrists and dispensing opticians who deliver adult refraction clinics, contact lenses clinics and low vision assessments that are primarily held at our eye clinic at St James Hospital within the Gledhow Wing, Leeds. This role is ideal for individuals looking to begin or develop a career in administration within the NHS.

Gaining experience in this department will provide the successful candidate with a strong foundation of knowledge and skills, supporting future progression opportunities within the Trust. A comprehensive induction programme and structured training will be provided, alongside opportunities for ongoing professional development within a supportive team environment.

Key responsibilities will include but are not limited to:
Responding to patient queries via telephone; email and face to face in a professional and compassionate manner; supporting the daily cashing up of clinics; booking patient appointments in line with Trust guidelines. Maintaining strict adherence to Information Governance policies, providing general administrative support to ensure the smooth running of the service If you enjoy working in a busy office environment helping patients and supporting clinicians deliver high-quality care and feel comfortable talking to patients and clinicians, whilst having the ability to use computer systems for booking appointments etc.

Then this may be the job for you. Why you should join our Team Within this role, you will develop the ability to prioritise your workload effectively while building strong organisational skills and adaptability in a fast-paced healthcare environment. The position encompasses a broad range of administrative responsibilities that are essential to the smooth delivery of Optometry services. General administrative responsibilities will also involve communicating with patients both over the phone and face to face.

This may include booking and rearranging appointments, responding to enquiries, and providing a professional, courteous service that reflects the Trusts commitment to high-quality patient care. What you will bring to the role This role is ideal for individuals looking to begin or develop a career in administration within the NHS.

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