Admin Officer

Location: Leeds LS27 7LE

Mon - Fri 9-5pm

Pay rate: £12.86 per hour increasing to £13.25 per hour after 12 weeks

Are you at your best when supporting people through important, time-sensitive processes? Our Client, a reputable public-sector organisation, is hiring an Admin Officer to provide vital administrative and front-facing support-helping hearings run smoothly, ensuring users get clear guidance, and supporting operational needs across the site.

• Carry out administrative tasks to prepare for, facilitate and conclude hearing activity
• Provide support via face to face
  , telephone (incoming and outbound) and written correspondence in a range of formats
• Use service scripts and knowledge articles to signpost users to the right support and give accurate, specific information
• Follow complaints policies and procedures
  , responding promptly to prevent escalation and updating the relevant system as required
• Process work using standard operating procedures to meet performance targets and service standards
• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Manage jury service tasks (selection, deferral, reassignment and attendance tracking), and process related expenses and court fees
• Support listing and scheduling to maximise efficient use of judicial time, including urgent matters
• Assist with enforcement procedures (financial assessments, fine collection support) and produce basic statistical/financial reports
• Support health and safety operations
  , including PEEPs, facility checks, issue logging and governance support under team leader guidance

• A calm, empathetic approach-especially when supporting people with specific or complex needs
• Confidence working across multiple contact methods while providing clear, consistent information
• Strong attention to detail for accurate updates, secure handling of information and compliance
• Ability to follow processes and work to targets in a fast-moving environment

• You’ll help ensure risks relating to HMCTS buildings are identified and escalated appropriately to the Senior Person on Site (SPoS)

If you're successful in your application a Standard DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.