Patient Co-Ordinator

Patient Co-Ordinator in the small office team at Chapeltown Family Surgery, which serves the Chapeltown and Harehills community. The work centres on reception: booking and rearranging appointments, answering calls, handling prescription requests and directing patients to the right clinician. Hours are fixed at six a day across Monday, Tuesday, Thursday and Friday, and the post is not short term. Prior admin or secretarial experience is the essential requirement.

• Booking, cancelling and rearranging appointments, and processing telephone and in-person requests
• Answering phones promptly and directing callers to the right healthcare professional or service
• Covering reception front of house, checking in patients for clinics and dealing with requests under the triage protocol
• Handling prescription requests within the set timeframe
• Registering new and temporary patients and keeping records up to date, including contact details and addresses
• Opening and allocating post according to practice protocols
• Liaising with hospitals, pharmacies and other healthcare professionals
• Taking accurate messages and passing on clinician queries promptly
• Chaperoning patients and safely handling patient samples, following protocols
• Accepting payment and issuing receipts for private (non-GMS) services
• Directing requests for information, such as SARs and DVLA forms, to the relevant team member
• Supporting clinical staff with general tasks and keeping the reception area, notice boards and workspace tidy