Planner​/Works Programmer

Annual salary: up to £31,129.25

Mears is one of the UK's leading providers of housing repairs, maintenance, and regeneration services. We are committed to delivering excellent customer service, supporting our communities, and creating a great place to work.

We are looking for an experienced Planner to join our Damp & Mould team. In this role, you will be responsible for coordinating and scheduling damp and mould inspections, treatments and follow-on works, ensuring appointments are planned efficiently and works progress promptly. You will work closely with operational teams, contractors and residents to manage workloads, prioritise urgent cases and help deliver a responsive, customer-focused service.

• Plan and schedule damp and mould inspections, treatments, repairs and follow-on works efficiently.
• Allocate operatives and subcontractors, ensuring appointments are planned effectively to maximise productivity.
• Monitor daily work schedules and manage outstanding, overdue and follow-on works through to completion.
• Prioritise urgent and high-risk damp and mould cases to ensure works are progressed promptly.
• Liaise closely with Supervisors, Managers, Administrators, operatives and contractors to coordinate works effectively.
• Maintain regular communication with residents regarding appointments, changes and progress, providing a professional and customer-focused service.
• Ensure job management and scheduling systems are updated accurately with appointment and works information.
• Identify scheduling issues, resource gaps or access problems and ...
• Coordinate multi-trade follow-on works to help ensure repairs are completed efficiently and minimise repeat visits.
• Maintain accurate records and documentation to support compliance, reporting and audit requirements.
• Support the monitoring of performance against service targets and highlight any potential delays or issues.
• Work collaboratively with the wider team to improve planning processes, productivity and the overall resident experience.
• Ensure all activities are carried out in line with company policies and Health & Safety requirements.

• Previous experience in a Planner, Scheduler or similar role within social housing, repairs and maintenance, damp and mould, or a similar environment.
• GCSEs (or equivalent) in English and Maths.
• Experience scheduling damp and mould inspections, treatments and follow-on repair works would be advantageous.
• Good understanding of repairs and maintenance operations, ideally within a social housing environment.
• Experience scheduling multi-trade operatives using job management, workforce scheduling and appointment booking systems.
• Ability to effectively plan and prioritise workloads, including urgent and high-priority damp and mould cases.
• Strong organisational skills with the ability to manage multiple appointments and changing priorities.
• Excellent communication and customer service skills, with the ability to communicate sensitively and professionally with residents.
• Confident using ICT systems and maintaining accurate job, appointment and works information.
• Ability to work effectively in a fast-paced environment while ensuring appointments and works are progressed efficiently.

• Company Sick Pay
• Life Assurance (2x annual salary)
• 5% employee and 3% employer pension contribution with People pension
• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards…