GP Receptionist​/Care Navigator

This is a reception and care navigator post at University Medical Centre, a GP practice with a large student patient list and a training practice. The job centres on being the first point of contact for patients and visitors, booking or directing callers to the right clinician, and handling repeat prescriptions, e-consultations and scanning. It is 15 hours a week across three mornings, with flexibility to cover leave and sickness.

Previous applicants are not considered.

• First point of contact for patients and visitors, in person and by telephone
• Receive, assist and direct patients to the appropriate service or healthcare professional
• Process requests for appointments, visits and telephone consultations, booking callers into the correct slot
• Process e-consultations, redirecting them to the right clinician
• Process repeat prescriptions in line with practice guidelines
• Maintain and monitor the appointments system using EMIS
• Triage workflow and keep scanning up to date, sending items to the appropriate clinician
• Update patient clinical records with information passed to reception
• Carry out Med 3 requests and communicate with patients about them
• Computer data entry, allocation and collation
• Open and lock up practice premises, maintaining security
• Provide administrative and clerical support to clinical and practice staff

• Educated to GCSE level or equivalent

• Experience of working with members of the general public
• Strong IT skills, including MS Office applications such as Outlook and Word

• Excellent written and oral communication
• Good interpersonal skills
• Ability to follow policy and procedures
• Flexible and cooperative
• Sensitive and empathetic when dealing with distressing situations

• Ability to work flexible shifts to meet service needs, especially during annual leave and sickness

• GCSE Mathematics and English at grade C/4 or above
• Qualification in administration or customer service skills
• Ability to work under pressure
• Problem solving and analytical skills
• Experience of working within the NHS
• Experience of using a clinical management system such as EMIS