Service Department Coordinator

Location:

Horsforth, Leeds (Office Based)
Salary: £38,000 to £40,000 + excellent benefits

Hours:

Monday to Friday, full time, permanent

We are recruiting on behalf of a well-established and growing business based in Horsforth (Leeds) for a Service Coordinator to join their busy and fast-paced service department. Our client has built a strong reputation in its sector and really values their employees, offering a supportive team environment and excellent benefits.

• Monitor and manage the shared service inbox, triaging and responding to a high volume of queries and allocating actions where required
• Handle customer and engineer enquiries via phone and email, ensuring prompt responses and follow-up
• Maintain and update service systems, including service agreements, asset records and service data
• Support service reporting by maintaining KPI data and preparing information for internal meetings
• Assist with coordinating service operations and supporting the Service Manager with administrative tasks
• Maintain accurate service records and ensure systems are kept up to date
• Support improvements to service administration processes and maintain relevant documentation
• Build effective working relationships with engineers, customers and internal teams

• Previous experience in a service coordination, service administration, operations support, or strong administrative role within a busy environment
• Highly organised with strong administrative skills and excellent attention to detail
• Confident managing multiple queries and tasks simultaneously
• Comfortable handling customer enquiries via phone and email
• Experience maintaining systems and accurate records
• Comfortable working with internal reporting and KPI data
• Strong communication skills with the ability to prioritise workload in a fast-paced environment