Planner​/Works Programmer

Salary: £31,129.25

Hours: 42.5 hours per week, Monday to Friday Mears is one of the UK's leading providers of housing repairs, maintenance, and regeneration services. We are committed to delivering excellent customer service, supporting our communities, and creating a great place to work.

Annual salary: up to £31,129.25 Planner
Location:
Leeds
Contract:
Full Time, Permanent
Salary: £31,129.25
Hours: 42.5 hours per week, Monday to Friday Mears is one of the UK's leading providers of housing repairs, maintenance, and regeneration services. We are committed to delivering excellent customer service, supporting our communities, and creating a great place to work.

We are looking for an experienced Planner to join our Damp & Mould team. In this role, you will be responsible for coordinating and scheduling damp and mould inspections, treatments and follow-on works, ensuring appointments are planned efficiently and works progress promptly. You will work closely with operational teams, contractors and residents to manage workloads, prioritise urgent cases and help deliver a responsive, customer-focused service.

• Plan and schedule damp and mould inspections, treatments, repairs and follow-on works efficiently.
• Allocate operatives and subcontractors, ensuring appointments are planned effectively to maximise productivity.
• Monitor daily work schedules and manage outstanding, overdue and follow-on works through to completion.
• Prioritise urgent and high-risk damp and mould cases to ensure works are progressed promptly.
• Liaise closely with Supervisors, Managers, Administrators, operatives and contractors to coordinate works effectively.
• Maintain regular communication with residents regarding appointments, changes and progress, providing a professional and customer-focused service.
• Ensure job management and scheduling systems are updated accurately with appointment and works information.
• Identify scheduling issues, resource gaps or access problems and elevate these where required.
• Coordinate multi-trade follow-on works to help ensure repairs are completed efficiently and minimise repeat visits.
• Maintain accurate records and documentation to support compliance, reporting and audit requirements.
• Support the monitoring of performance against service targets and highlight any potential delays or issues.
• Work collaboratively with the wider team to improve planning processes, productivity and the overall resident experience.
• Ensure all activities are carried out in line with company policies and Health & Safety requirements.

• Previous experience in a Planner, Scheduler or similar role within social housing, repairs and maintenance, damp and mould, or a similar environment.
• GCSEs (or equivalent) in English and Maths.
• Experience scheduling damp and mould inspections, treatments and follow-on repair works would be advantageous.
• Good understanding of repairs and maintenance operations, ideally within a social housing environment.
• Experience scheduling multi-trade operatives using job management, workforce scheduling and appointment booking systems.
• Ability to effectively plan and prioritise workloads, including urgent and high-priority damp and mould cases.
• Strong organisational skills with the ability to manage multiple appointments and changing priorities.
• Excellent communication and customer service skills, with the ability to communicate sensitively and professionally with residents.
• Confident using ICT systems and maintaining accurate job, appointment and works information.
• Ability to work effectively in a fast-paced environment while ensuring appointments and works are progressed efficiently.

• Company Sick Pay
• Life Assurance (2x annual salary)
• 5% employee and 3% employer pension contribution…