Administrator, Medical Receptionist, Administrative​/Clerical

We are looking for a motivated and reliable individual to join our friendly administrative team within a busy General Practice.

The successful applicant will be flexible, have a positive attitude, and demonstrate strong teamwork and communication skills, alongside a commitment to delivering an excellent standard of patient care. Applicants must also possess strong IT skills. You will be expected to work in a polite, confidential, and discreet manner, respecting patients at all times.

There is an expectation for the successful candidate to work additional hours when required and to be flexible with shifts in order to cover annual leave and planned absences.

Key

Duties and Responsibilities:

• Welcoming patients to the surgery in a professional and friendly manner
• Handling incoming telephone calls and booking appointments
• Processing incoming post and other communications
• Actioning tasks within the clinical system
• Processing referrals
• Undertaking a variety of administrative duties to support the smooth running of the practice
• Work in a polite, confidential and discreet manner, respecting patients at all times.

We are awell-established dispensing rural practice with nearly 8300 patients. We useSystm

One. We are committed to quality and innovation within a positive and supportive culture.

Greet, assist, and direct patients and visitors in a courteous,professional manner.

Manage incoming telephone calls, messages, and appointmentbookings.

Explain Practice procedures and services to patients.

Deal with urgent patient requests using sound judgement and in acalm, organised manner.

Appointments & Communication

Maintain and monitor the appointment system.

Facilitate communication between patients and clinicians.

Process messages, referrals, and documentation in line with Practice procedures.

Administrative Support

Manage incoming and outgoing mail and correspondence.

File, scan, and code patient records and hospital lettersaccurately.

Support clinical and administrative staff with general clerical tasks.

Enter patient data and update records promptly and accurately.

Registrations

Manage patient registrations, temporary cover, and address changes.

Handle private services, including payment collection and issuing receipts.

Open and close the Practice premises securely, ensuring alarmsand equipment are correctly set.

Keep reception, waiting, and kitchen areas tidy andwell-stocked.

Ensure photocopiers, fax machines, and other office equipment are operational.

Teamwork & Cover

Provide cover during staff absence or annual leave.

Participate in Practice meetings and training sessions as required.

Confidentiality

All Practice staff must maintain strict confidentiality regarding patient information and business operations.

Confidential data must only be shared with authorised personnel and in accordance with GDPR, NHS guidelines, and the Practice's confidentiality policies.

Health & Safety

Follow all Health & Safety and Infection Control procedures.

Identify and report hazards promptly.

Keep all work and patient areas clean, tidy, and safe.

Participate in relevant training sessions annually.

Equality, Diversity & Inclusion

Treat all patients, colleagues, and visitors with dignity and respect.

Support and promote a culture of inclusion andnon-discrimination.

Be responsive to the individual needs of patients and staff.

Safeguarding

The post-holder has a duty to safeguard and promote the welfareof children and vulnerable adults.

Remain vigilant and report any concerns or disclosures in linewith the Practices safeguarding policies and procedures.

Undertake mandatory safeguarding training and refreshers as required.

Act as a responsible and trusted member of the Practice team,maintaining professional boundaries and…