Lead Allocator - Global Team

Join to apply for the Lead Allocator - Global Travel Team role at Audley Travel

1 day ago Be among the first 25 applicants

Join to apply for the Lead Allocator - Global Travel Team role at Audley Travel

This range is provided by Audley Travel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Audley Travel

Join Audley Travel and become our next Lead Allocator within the Global Travel Team. If you're passionate about travel and have strong organisation and planning skills, we would love to hear from you!

Travel Shaped Around You:
The Audley Way

We believe the best trips are those that reflect our clients unique way of seeing the world. For over 25 years, we've been crafting personalised journeys, allowing our clients to create a lifetime of unforgettable memories.

Role Highlights

Lead Allocation:

• Your main responsibility will be managing the Internal CRM trip and lead queue for the Global Travel team and allocating new enquiries to the Global Travel Advisors.
• Ensuring that each lead is assigned to the right person at the right time by utilising the department lead tracker and input from Global Travel Managers.
• Working autonomously in the role you will be responsible for overall decision-making, with the support and guidance from Global Travel Managers.

Communication & Administrative Support:

• Collaborating closely with Global Travel Managers to understand team capacity and availability, and to provide timely updates on lead allocation challenges and opportunities.
• Highlighting any capacity issues early and communicating them to the GTT management team for decision-making.
• Cross-functional communication with Marketing, Administration, Client Experience, and Trade teams, as necessary.
• Providing administrative support to Global Travel Managers during periods of lower lead volumes, primarily related to team capacity and planning.

It Would be Great If

• You have strong organisation and planning skills and are capable of multitasking and prioritising effectively.
• You possess excellent communication skills across various channels and are a confident decision maker.
• You have the ability to work in an agile environment, supporting team objectives with administrative tasks.
• You have good time management skills, understanding time boxing and prioritising tasks to maximise individual and team productivity.
• You are calm under pressure with a resilient approach, particularly during periods of increased demand.
• You have a good understanding of Office 365 including MS Word, Excel, SharePoint and Outlook.
• You embody the Audley values of being positive, being the difference, being one team and being passionate about travel.

What's In It For You

This role is located in our Witney, Oxfordshire office or our Shepherd's Bush, London office

Salary range of £25,000-£28,000 dependent on experience

️ ???? Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling

Holiday - 25 days rising to 30 days with length of service

A day off for your birthday

A day off for volunteering to support a charity, local support group or community work of your choice

Flexible hybrid work options – we ask our employees to join us for a minimum of 3 days a week in the office

Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps

Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers

Enhanced family leave & pension scheme

️ Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites

Long service awards & sabbatical leave

The Interview Process

Our interview process involves 3 main stages:

• One of our recruiters will review your application personally, and if successful we will invite you to complete a video submission using a platform called Hire Vue. This provides an opportunity for you to answer some questions to help us…