Customer Service Agent

About the Role

Panda Recycling is a customer-centric, forward-thinking waste and recycling solutions provider with depots across the Wirral, Manchester, Preston, Leeds and Birmingham. As an award‑winning business, we continue to grow through innovation, service excellence and strong commercial partnerships. We are seeking a Customer Service Agent to join a dynamic team at our Cross Green site in Leeds. The role will involve fielding a range of customer queries from across the country;

previous experience in a similar, customer‑facing role would be preferred.

• Responsible for taking a high volume of inbound calls from both commercial and domestic customers, up to 300 calls across the team per day.
• Professional telephone manner, clear, concise and engaging; build strong rapport with customers.
• Provide written and verbal quotations for potential orders.
• Process online orders, including those received by email.
• Accuracy is paramount and a detailed approach is essential.
• Initial point of contact for complaints / dissatisfaction.
• Make outbound calls to customers with adjustments or rescheduled work.
• Work closely with Traffic Planners & Operations Team to ensure service delivery.
• Work as a team, prioritise work flow.
• Adapt to a faced‑paced, ever‑changing environment.

• A confident and professional telephone manner.
• Excellent verbal and written communication skills.
• Enthusiastic and hardworking.
• Ability to work on one’s own initiative.
• Ability to work under tight deadlines.
• Own transport is preferred due to the location.

We are Panda. We value waste. We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values.

While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.

We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do, take pride in our work and responsibility for the outcome. We don’t walk past problems – we address them together.

Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.

Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)