Senior Business Analyst

About The Role

Hippo is looking for experts in business analysis who enjoy working with different kinds of teams.

As a senior consultant here, you'll be a leader, guiding both people and teams. You'll also know how to use different ways of working to clearly explain what a business needs to our various clients.

Hippo offers exciting chances for you to share your knowledge, influence clients and your team, and become an even better leader.

• Look closely at challenges and suggest different ways to improve existing services or create new ones, giving clear and helpful advice.
• Use visual tools to show how processes work and find ways to make them better, with clear benefits.
• Lead workshops with teams and the people we work with to agree on goals and solutions.
• Build and maintain strong, long‑lasting relationships with our clients and stakeholders.
• Work with designers to create and test early versions of products, making sure they solve user problems.
• Help with and attend research sessions, using what we learn and data to guide your thinking and explain business decisions.
• Work closely with Product Owners and Delivery Managers to plan and keep track of what the team will work on.
• Find and use the best ways of working for projects and measure how well they work.
• Encourage the use of Agile business analysis methods to deliver useful products and services.
• Coach and guide your colleagues and other team members.
• Be an active part of Hippo's Business Analyst profession by sharing good ideas, going to events, and writing for our blogs.
• Be willing to travel occasionally to meet clients for business analysis work.

We're looking for someone who:

• Can look carefully at information from different places, figure out what it means, and suggest what to do, choosing the best approach for the team.
• Confidently shares what they've found and why with the project team and senior people involved, using facts and evidence.
• Can answer questions from people with little help from the team.

It would also be great if:

• You can share your findings in different ways (like presentations or reports) and know which way is best.

We're looking for someone who:

• Manages the process of figuring out what's needed for a project using different methods and knows who to talk to.
• Can guide other team members and Business Analysts on how to choose the best ways to figure out what's needed for a project.
• Manages the documents that explain what's needed, including important rules the project needs to follow.
• Takes responsibility for making sure the team has a clear understanding of what needs to be done and can decide which things are most important, asking others to help when needed.

It would also be great if:

• You can encourage other team members to follow the best ways of working.

You'd be great for this role if:

• You can give advice on how to design things with the user in mind and explain the Business Analyst's role in this.
• You can work well with designers, influence how user research is planned, and question the research methods used.
• Is familiar with service design standards, such as the Government Digital Service (GDS) standards or equivalents.

It would also be great if:

• You can coach and guide other Business Analysts on the best ways to focus on the user and the Business Analyst's role in that.

We're looking for someone who:

• Can clearly document how processes work or information is structured in complex projects and choose the best visual tools to use.
• Can find, measure, and understand ways to make business processes better or identify problems in complex situations.

It would also be great if:

• You can coach others on how to choose and use the best methods or how to approach making processes better.

We're looking for someone who:

• Manages their work by always focusing on what the client needs and making sure the solutions we create meet those needs.
• Understands and clearly defines what clients need and presents a clear and complete plan.
• Understands and uses the knowledge of others, using your network to figure out client problems and come up with new solutions.
• Helps to grow our relationships with clients on existing projects.
• Regularly checks and prioritizes their own work and knows when to change priorities if needed.

It would also be great if:

• You can recognize when there might be disagreements and know the best way to handle them.
• You can work with others to make sure the project plan fits the client's budget and goals.
• You can help new team members get started on a project.

As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:

• Contributory pension scheme (Hippo 6% with employee contributions of 2%)
• 25 days holiday plus UK public holidays
• Perkbox access for a wide range of discounts
• Critical…