Business Support Supervisor

Business Support Supervisor

Leeds
• Permanent, full-time
• Competitive salary plus benefits

This role is to support all elements of operational business functions; planning, administration and commercial, including providing absence cover. The role expands to highlighting improvements in the operational processes and cross‑functionality, training new entrants and leading change projects.

• Lead a team of Business Support Administrators, supporting the team with their duties and ensuring the highest quality of service to our customers.
• Check and vet all paperwork/information from the Sales team, ensuring this has been correctly completed and folders are always up to date before handing over to Operations.
• Oversee all scheduling of works, working closely with the Operations Supervisors to ensure efficiencies are achieved and service delivery is at optimum level.
• Ensure any deficiencies are reported to the Head of Operations with a strategic overview to implement improvement.
• Support Operations with checking the correct personnel and equipment is booked for the following days' workload to avoid customer turn backs or wasted time.
• Manage in line with the ‘Order/Enquiry to Cash’ process.
• Raise new jobs on our Job Management System, ensuring incomplete jobs are reprogrammed and costed for work in progress purposes at the end of each month.
• Raise quotes for inbound sales jobs, CCTV survey estimates from plans and tenders in conjunction with the Sales Director.
• Take ownership of unknown / new customer enquiries as assigned by the Sales team.
• Manage a portfolio of customers from a defined list assigned by the Sales team.
• Deal with customer enquiries / query resolving.
• Complete and track daily KPIs ensuring optimal utilisation and revenue is met.
• Oversee and support the Sales Ledger Administrator in the preparation and processing of invoices in a timely manner and, in doing so, ensuring that all related information is correct and accurate.
• Ensure continuous improvement, understanding root causes of any errors and working with Operations to implement learnings to reduce recurrence.
• Run daily Private Pod meeting – providing accurate information and tracking revenue.
• Raise and dispatch Private Jobs – taking initial enquiry, quoting works, planning in works and ensuring successful delivery.
• Manage key customer and client relationships and accounts for day‑to‑day delivery of works. Build customer relationships to drive additional work with existing customers.

• Excellent verbal and written communication skills and ability to converse with multi‑level stakeholders.
• Excellent personal planning and organisational skills.
• Polite and approachable always.
• Excellent telephone and negotiation skills.
• Adapt communication style to suit customer / colleagues, responding to their feedback or queries.
• Detail conscious with a high regard for accuracy and very well organised.
• Proactive with a ‘can do/will do’ attitude.
• Analysis of own performance and takes steps to improve this.
• Remains focused when faced with competing demands.
• Keeps people informed of progress on key tasks.
• Develops new ideas and change initiatives.
• Accepts new ideas and change initiatives.
• Always conduct oneself in a courteous and professional manner.
• Always maintain the strictest levels of confidentiality.

• Enhanced maternity, paternity and adoption pay and leave.
• Company pension.
• Life assurance scheme (x4 salary).
• Medicash plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants.
• Refer a friend scheme.
• Employee assistance programme (access to GP appointments and mental health support).
• Competitive annual leave plus bank holidays.
• Training and career progression opportunities.

At Jet Aire, drainage, sewer cleaning, and rehabilitation, we are at the forefront of providing innovative solutions to complex challenges in the water and wastewater industry. As a member of the Jet Aire team, you’ll have the chance to be part of ground‑breaking projects that have a direct impact on environmental sustainability and public health. From working on large‑scale infrastructure projects to tackling intricate drainage systems, every day will present you with new and exciting challenges that will sharpen your skills and expand your knowledge.

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.