Billing Analyst

We’re looking for a Billing Analyst to join our Contract to Order Team —a role that plays a critical part in ensuring accurate contract implementation and billing.

As a subject matter expert, you’ll be responsible for analysing and interpreting contract terms (with a focus on pricing and products), ensuring data accuracy across systems, resolving issues, and supporting improvements that drive customer satisfaction and financial performance.

• Analyse and interpret complex contract language, with an emphasis on product and pricing accuracy.
• Implement and maintain contract details in internal systems to support accurate and timely billing.
• Collaborate with cross-functional teams, including Billing Operations, Sales Ops, Account Boarding, Legal, and Finance.
• Support process improvements and provide insights into contract-to-billing workflows.
• Manage case queues involving contract setups, cancellations, amendments, and custom requests.
• Handle customer queries, escalations, and issue resolution with a focus on root cause analysis and trend reporting.
• Contribute directly to monthly financial closing processes and Net Promoter Score (NPS) performance.
• Prepare and present data-driven reports to track progress and identify opportunities for optimization.

• Strong attention to detail and analytical skills.
• Ability to interpret complex contracts and manage multiple tasks effectively.
• Good knowledge of Excel.
• Financial Systems knowledge such as Oracle.
• A self-starter with excellent communication and problem-solving skills.
• Experience working cross-functionally in a fast-paced environment.