Senior Client Delivery Lead

About the Role

As we continue to grow, we are looking for an experienced Senior Client Delivery Lead to deliver high‑quality, impactful data consulting engagements for our clients. This is a senior role focused on delivery and client leadership, with responsibility for shaping how we deliver work, leading high‑performing teams, and ensuring consistently excellent client outcomes. This role is separate from our Project Management function, placing greater emphasis on 'hands‑on' delivery where appropriate, and leading commercial client engagement.

Project Delivery

• Own the end‑to‑end delivery of data consulting engagements.
• Champion delivery excellence, embedding effective QA practices and continuously improving ways of working.
• Coordinate cross‑functional squads including Data Engineers, Architects, and Business Analysts, tailoring delivery approaches to suit both large and small‑scale engagements.

Client Engagement & Account Development

• Act as the primary point of contact for clients, fostering strong relationships and ensuring high satisfaction levels, as measured by Net Promoter Score (NPS).
• Regularly engage with stakeholders to understand evolving needs, gather feedback, and ensure alignment between delivery outcomes and business objectives.
• Act as a trusted client partner, maintaining strong engagement and identifying opportunities to enhance value within existing accounts.
• Lead on developing compelling proposals, with the assistance of sales and SMEs within Oakland.

We're looking for experienced professionals who have successfully delivered projects related to the services we provide and who have strong commercial and stakeholder engagement abilities.

• Proven experience in delivery roles in complex data or similar technical projects, ideally within consulting or multi‑project environments.
• Strong track record of delivering high‑quality outcomes.
• Experience leading cross‑functional technical teams.
• Commercial acumen with the ability to identify and nurture account growth opportunities.

We operate a blended working model, with colleagues spending at least two days per week in the office, aligned to project team requirements. Occasional travel to client sites may also be required.

• Health & Wellbeing – Private Healthcare from day one for you and your household, including dental cover, physiotherapy, mental health support, and access to wellbeing services.
• Discretionary Bonus – Recognition for performance when we do well.
• Generous Pension – 10% employer contribution plus flexible options.
• Giving Back – Payroll Giving Scheme and matched charitable giving.
• Bike to Work Scheme – Tax savings on a new bike.
• Family‑Friendly Policies – Enhanced Maternity Pay (16 weeks full pay, 10 weeks half pay);
  Enhanced Paternity Pay (2 weeks full pay, 2 weeks half pay);
  Adoption, surrogacy & shared parental leave;
  Fertility Treatment Support.
• Time to Recharge – 25 days annual leave plus bank holidays, increasing with tenure.
• Learning & Development – Personalized development plans; full support for certifications; access to The Oakland Academy; personal learning budget.
• Refer & Earn – Referral bonus for successful hires.

At Oakland, we believe that diverse perspectives drive better outcomes for our people, clients, and business. We are building a truly inclusive environment where everyone can be themselves, regardless of background, gender, age, race, ethnicity, disability, sexual orientation, or other characteristics.

Every interviewer completes recruitment and unconscious bias training. Our hiring process is skills‑based and structured to ensure fairness and consistency for all candidates.

If you require reasonable accommodations to make your interview experience more accessible, our Talent team is here to help – just let us know.