Strategic Account Executive, EAM & IBM Maximo

Power the future of enterprise asset management.

Naviam is the world’s leading IBM Maximo partner, delivering cloud, mobile, and product innovation built specifically for IBM Maximo—the leading enterprise asset management (EAM) platform. Backed by 35+ years of innovation, we design and support enterprise-scale environments and develop the industry’s largest suite of Maximo-dedicated solutions.

Our work supports mission-critical infrastructure worldwide—helping deliver clean drinking water and reliable energy, enabling airports and global rail networks, supporting defense and government organizations, and keeping essential services running every day.

With 400+ employees across more than a dozen countries, our teams span North America, EMEA, and APAC, collaborating across technical, product, and business roles. Guided by our values—One Naviam, Go Beyond, Be Excellent, and Win Together—we offer meaningful work, global impact, and the opportunity to grow alongside industry-leading experts.

If you’re passionate about technology and building solutions that keep the world running, Naviam is where your career moves forward.

At Naviam, we actively invest in the next generation of talent through close partnerships with local universities. In Cincinnati, we collaborate with the University of Cincinnati, where over a dozen of our current full-time team members began their careers through our co-op and internship program. Naviam's student program offer hands-on experience, mentorship, and a pathway to full-time roles across several key areas:

Naviam is the world's largest and most experienced IBM Maximo solution provider, helping clients navigate and streamline their asset management journey. Formed by uniting nine leading EAM firms, Naviam supports hundreds of customers globally with best-in-class expertise, cloud solutions, mobile tools, and GIS-enabled technologies. With a relentless focus on innovation and customer success, we empower organisations to drive performance and long-term value.

Role Overview
The Account Executive is responsible for the retention, renewal, and growth of a defined portfolio of existing contracted clients, delivering standard end-to-end account management activities (client retention, stakeholder engagement, contract renewals, upsell/cross-sell, CRM hygiene, and professional proposal/documentation standards).

In addition, the Account Executive will provide mentorship, coaching, and day-to-day support to junior members of the account management team, helping them develop capability, adopt consistent best practices, and maintain high-quality client engagement and commercial discipline.

Specific Responsibilities

Client Retention & Account Development

• Own and manage a defined portfolio of all existing clients across all tiering domains, ensuring consistent renewal of services and high client satisfaction.
• Build Account Development Plans (ADPs) to support a good understanding of client operations, identifying opportunities to uncover and address changing client landscape, priorities and challenges.
• Build and maintain strong relationships with stakeholders at all levels through effective stakeholder mapping and regular engagements.
• Establish a regular cadence of touchpoints (adopting the engagement model leveraging communication technologies and face to face collaboration) to explore needs and to identify value opportunities.
• Ensure all client interactions and insights are documented in Salesforce and internal reporting.
• Adoption of all internal supporting documentation ensuring up to date and accurate (inclusive but not limited to In-Year Contract Renewals and Client State of the Nation )
• Any identified client risks be it financially impacting or risk of churn to be proactively managed and visible at senior level.
• Review and manage opportunities to support preventing client churn and loss of accounts
• Act as the first point of contact for client queries, requests, or escalations, partnering with internal Service Operations & Delivery teams when necessary.

• Proactively manage contract renewals across the assigned portfolio, ensuring timely and smooth…