Business Implementation Lead

Business implementation Lead – Water Efficiency

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience (band 4a) £46,481 - £58,102
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Business implementation Lead progression plan
• 25 days annual leave plus bank holidays – plus 2 extra wellness days!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in Spring 2026, so you’ll be based there in the future – Hybrid Working (2 days office a week – Bradford/Leeds)

Permanent. 37 hours per week, Monday – Friday.

We have an exciting opportunity for a Business implementation Lead to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Service Delivery team are a key part of how we plan to meet the changing expectations of customers and regulators.

As our Business implementation Lead you will

• Partner with colleagues across the business to support the creation, mobilisation, and successful delivery of the AMP8 Water Efficiency programme.
• Coordinate internally delivered projects to ensure alignment with the Water Efficiency delivery roadmap and overall programme objectives.
• Collaborate closely with the Smart Team to embed smart metering capability and maximise demand reduction outcomes.
• Bring together Demand Analysts, Project Managers, and contract partners to deliver a cohesive plan for programme delivery and benefits realisation.
• Lead on governance activities including DPIA/GDPR compliance, benefits case development, tracking, and transition into fully costed business cases.
• Manage supply chain relationships and external stakeholders, ensuring strong contract performance via SLAs and supporting innovation, collaboration, and continuous improvement across water efficiency initiatives.

• Proven experience in leading business change, including business readiness, resource planning, change impact assessment, process mapping, requirements gathering, and project planning.
• Strong ability to analyse complex data sets and produce clear, insightful management information to support decision‑making and performance tracking.
• Excellent communication skills, with the confidence to engage and present effectively to stakeholders at all levels across the organisation.
• Demonstrated ability to build and maintain effective working relationships, influencing leaders and driving collaboration across the business.
• Highly analytical, with experience in documenting and improving business processes and workflows to enhance efficiency and outcomes.
• Self‑motivated and proactive, with a strong commitment to continuous improvement and delivering a high…