Senior Business Analyst

About The Role

Hippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for Senior Business Analysts with expertise in user-centred design to support our mission.

As a Senior Business Analyst you will play an important role in making Hippo the best consultancy out there. You will work as part of a multidisciplinary team combining data, design, product, delivery, analysis and engineering to deliver bespoke digital services that make a positive and meaningful impact on organisations and society.

• Work with designers to create and test early versions of products, ensuring they solve user problems.
• Lead the creation of visual maps such as user journeys and process flows to understand the current landscape and provide clear actionable recommendations.
• Translate user research findings into actionable user stories with clear acceptance criteria.
• Lead workshops and collaborative sessions with teams and clients to align on goals and solutions.
• Build strong, lasting relationships with stakeholders and support them in developing their knowledge of user-centred design best practice.
• Collaborate with Product Owners and Delivery Managers to establish and manage a prioritised backlog.
• Identify and apply the best Agile processes for projects, measuring outcomes effectively.
• Coach and mentor colleagues and actively shape Hippo’s BA community of practice.

• Expertise in business analysis within a user-centred design environment.
• Proven ability to work well with designers, influence research planning, and question research methods.
• Familiarity with service design standards such as the Government Digital Service (GDS) standards or equivalents.
• Experience in gathering requirements using various methods and choosing the most appropriate one for the project.
• Ability to analyse data from different sources, including website analytics and research findings, to help others make decisions.
• Experience planning, running, and adjusting Agile ways of working for projects.

• Experience managing work by focusing on client needs and writing clear proposals.
• Ability to help set project goals and ensure all work contributes to achieving them.
• Track record of contributing to professional groups and offering feedback to others.

Competitive salary and benefits including:

• Contributory Pension Scheme (Hippo 6% & Employee 2%)
• 25 days holiday plus UK public holidays
• Perkbox access for discounts
• Critical illness cover
• Life assurance and death-in-service cover
• Volunteer days
• Cycle-to-work scheme
• Salary sacrifice electric vehicle scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options such as private health cover, private dental cover, additional pension contributions, extra holidays, wellbeing contribution, charity contributions, tree planting.

Hippo is dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process and offer reasonable adjustments.

Headquartered in Leeds with offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. Candidates must be located within reasonable travelling distance from one of our offices and be open to travel. We offer relocation support up to £8,000.