Senior Business Analyst

Hippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for Senior Business Analysts with expertise in user‑centred design to support our mission. As a Senior Business Analyst, you will play an important role in making Hippo the best consultancy out there. You will work as part of a multi‑disciplinary team combining data, design, product, delivery, analysis and engineering to deliver bespoke digital services that make a positive and meaningful impact on organisations and society.

• Work with designers to create and test early versions of products, making sure they solve user problems.
• Lead on the creation of visual maps like user journeys and process flows to understand the current landscape and provide clear, actionable recommendations for improvement.
• Translate user research findings into actionable user stories with clear acceptance criteria.
• Lead workshops and collaborative sessions with teams and clients to align on goals and solutions.
• Build strong, lasting relationships with stakeholders and support them in developing their knowledge of user‑centred design best practice.
• Collaborate with Product Owners and Delivery Managers to establish and manage a prioritised backlog.
• Identify and apply the best Agile processes for projects, measuring outcomes effectively.
• Coach and mentor colleagues and actively shape Hippo’s BA community of practice.

• Expertise in business analysis within a user‑centred design environment.
• Proven ability to work well with designers, influence research planning, and question research methods.
• Familiarity with service design standards, such as the Government Digital Service (GDS) standards or equivalents.
• Experience in gathering requirements using various methods and choosing the most appropriate one for the project.
• Ability to analyse data from different sources, including website analytics and research findings, to help others make decisions.
• Experience planning, running and adjusting Agile ways of working for projects.

• Experience managing work by focusing on client needs and writing clear proposals.
• Ability to help set project goals and ensure all work contributes to achieving them.
• Track record of contributing to professional groups and offering feedback to others.

• Contributory Pension Scheme (Hippo 6% & Employee 2%)
• 25 Days Holiday plus UK Public Holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle‑to‑work scheme for avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options of:
  • Private health cover
  • Private dental cover
  • Additional company pension contributions
  • Additional holidays (up to an extra 2 days)
  • Wellbeing contribution
  • Charity contributions
  • Tree planting

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We provide an inclusive and accessible recruitment process and are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant.

Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.

We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. Candidates should be located within reasonable travelling distance from one of our offices. You may need to work on‑site at a Hippo office or an in‑town client location for a number of days per week (client dependent). Candidates will need to be open to travel and working on one of those sites at least 2 days per week.

We offer a generous relocation support package of up to £8,000 (please ask for terms and conditions).

Hippo designs with empathy and builds for impact. We combine data‑informed evidence, human‑centred design and software engineering to deliver bespoke digital services that make a positive and meaningful impact on organisations and society. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve desired outcomes.

Have a look through our website at Our Story & Purpose, Our Culture & Values, Case Studies and Our Solutions & Services to find out more.