Consumer Duty Partner

Consumer Duty Partner 12 month fixed term

At Yorkshire Building Society, we put members at the heart of every decision we make. Consumer Duty is central to how we design products, deliver services and support good customer outcomes.

We’re looking for a Consumer Duty Partner to join us on a 12‑month fixed term contract. This is a high‑impact role for someone who can bring expertise, perspective and constructive challenge, helping us continue to strengthen how we deliver and evidence good outcomes, as well as leading elements of our maturity roadmap and ensuring key actions are driven through to completion.

This role goes beyond compliance. You’ll act as a trusted partner and "critical friend", working closely with senior leaders to embed in day‑to‑day decision‑making, governance and change.

You’ll also play a key role in building internal capability, ensuring knowledge and improvements are sustained long after the role concludes.

You will act as a subject matter expert on Consumer Duty, providing independent insight and external perspective to support and constructively challenge senior stakeholders, strengthening decision‑making.

You will review and challenge governance, frameworks and approaches to ensure they deliver good customer outcomes, identifying and prioritising conduct risks, gaps and potential customer harm, and driving clear, accountable actions to address them.

You will also support the evolution of MI, governance and assurance frameworks, contributing insight and challenge within senior governance forums.

Alongside this, you will build capability across the organisation through coaching, collaboration and knowledge sharing.

You bring a credible and well‑evidenced approach, offering constructive challenge while staying outcomes‑focused and pragmatic. You influence through insight rather than authority, build capability and confidence in others, and bring curiosity, clarity and a continuous improvement mindset. With a strong focus on delivery, you ensure actions are followed through to drive measurable results.

• Strong, practical understanding of Consumer Duty and what good looks like in practice, demonstrated through experience of implementing or embedding Consumer Duty in another large, regulated organisation.
• Experience bringing external perspective, insight or lessons learned from Consumer Duty implementation to inform and improve outcomes.
• Experience influencing and challenging senior stakeholders without formal authority, with a track record of converting challenge into tangible change.
• Ability to assess customer outcomes, MI and supporting evidence with confidence.
• Experience in Consumer Duty, conduct risk or customer outcome‑focused roles.
• Sound judgement balancing risk, pace and pragmatism.
• Confidence operating in complex or evolving environments.
• Proven ability to translate insight into action driving change through others and ensuring delivery against agreed outcomes.

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work‑life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

We offer…