Supplier Partnerships & Onboarding Manager

Supplier Partnerships & Onboarding Manager

Location:

Hybrid / Remote with UK Travel

At HSS Training, we’re the UK’s leading provider of health, safety, and technical training, delivering thousands of courses every year to customers across the UK and Ireland. From accredited classroom programmes to innovative virtual and digital learning solutions, we’re helping businesses build safer, more skilled work forces. We’re looking for a Supplier Partnerships & Onboarding Manager to strengthen and develop our outsourced training network.

Lead and manage a team that onboards, maintains, and develops our outsourced training supplier network. Ensure suppliers are compliant, commercially suitable, operationally effective, and capable of delivering high standards. Build strong relationships with training providers across the UK, support supplier performance, identify network gaps, and ensure we have the right suppliers in the right locations for business growth.

The role combines leadership, supplier relationship management, operational oversight, compliance, and commercial awareness and includes travel for supplier meetings, site visits, onboarding activities, reviews, and internal business meetings.

• Lead, coach, and develop the Supply Chain Team
• Set objectives, monitor performance, and support ongoing development
• Ensure workloads are effectively managed and service levels are maintained
• Act as an escalation point for supplier onboarding, compliance, and operational issues
• Promote a culture of accountability, collaboration, accuracy, and continuous improvement

• Manage the onboarding and approval process for new training suppliers
• Assess supplier capability, compliance, geographical coverage, quality standards, and commercial suitability
• Conduct supplier meetings, site visits, and onboarding reviews
• Identify gaps within the supplier network and support the sourcing of new providers
• Ensure onboarding timescales are managed effectively and delays are addressed

• Oversee supplier records, approvals, certifications, insurance documentation, and compliance evidence
• Ensure supplier information remains accurate, complete, and up to date
• Support internal and external audits through provision of accurate supplier documentation
• Monitor documentation expiry dates and ensure compliance requirements are maintained
• Implement controls that improve data quality and governance

• Build strong relationships with training providers across the UK
• Support supplier review meetings and performance discussions
• Monitor supplier responsiveness, service quality, compliance standards, and operational performance
• Escalate supplier concerns and support corrective action plans where required
• Ensure suppliers understand and meet HSS Training expectations

• Work closely with Training Plus, Operations, and Sales teams to ensure supplier capacity supports customer demand
• Help resolve supplier availability, booking, and fulfilment issues
• Support supplier pricing management and commercial decision‑making
• Provide supplier information to support tenders, customer proposals, and business growth opportunities
• Identify opportunities to improve supplier coverage, responsiveness, quality, and value

• Experience managing supplier networks, third‑party providers, procurement support, or supplier onboarding functions
• Previous experience leading, coaching, or supervising a team
• Strong administration, compliance, and record management skills
• Excellent stakeholder management and relationship‑building abilities
• Experience managing supplier performance and service standards
• Strong organisational skills with the ability to manage multiple priorities
• High attention to detail and a commitment to accuracy
• Confidence challenging poor processes, incomplete information, or supplier non‑compliance
• Experience using CRM systems, supplier databases, training management systems, or similar platforms
• Willingness to travel across the UK as required

• Experience with in training, health &…