Lead Business Analyst

Yorkshire Housing is going through a significant period of transformation, and this role plays a major part in shaping how we deliver change across the organisation. As our Lead Business Analyst, you’ll take a central role in developing a consistent, high‑quality BA function that supports our strategic ambitions and improves how colleagues and customers experience change.

We believe work is something you do, not somewhere you go so if you want to work for a company who are truly flexible and where you are valued then this could be the role for you!

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. Yes, we own and manage nearly 20,000 homes (and counting) across Yorkshire and make it possible for current and future customers to have a place they’re proud to call home, but we’re also all about making a positive difference in people’s lives.

We’ve got big plans to overhaul the traditional customer service offer, build new homes that are truly future‑proof and empower our people through flexibility and freedom to do their best work.

Our investment in technology is a key pillar of our strategy and our change team are working on exciting, complex and ambitious programmes to deliver a pre‑emptive customer experience – who wouldn’t want to be a part of that?

As our Lead Business Analyst, you’ll play a central part in how Yorkshire Housing delivers transformational change. You’ll lead, coach, and develop a team of Business Analysts working across a wide range of programmes, ensuring they have the clarity, consistency, and support needed to perform at their best.

You’ll also have a key leadership role within the wider Change team: planning and prioritising resources, guiding end‑to‑end analysis activity, and supporting colleagues across Business and Solution Architecture. From contributing to strategic discussions to acting as an escalation point for risks and issues, you’ll help ensure change initiatives are well‑designed, well‑understood, and deliver the outcomes that YH needs.

You’ll also:

• Lead and develop a high‑performing BA team, setting objectives, holding regular 1:1s, and creating tailored development pathways to improve consistency across the function.
• Own resourcing and workload planning, ensuring the right people are matched to the right work and maintaining a strong understanding of team capability and performance.
• Drive high‑quality business analysis, including process mapping, requirements capture, user stories, solution options and root‑cause analysis, all aligned to the Target Operating Model.
• Shape and embed better ways of working, improving BA tools, templates, standards and methods to create a well‑defined and consistent BA discipline.
• Play an active role in the leadership team, constructively challenging, contributing insight, and demonstrating a clear understanding of organisational strategy.
• Partner with Business and Solution Architecture to identify opportunities, evaluate impacts, and guide decision‑making that delivers long‑term value.
• Act as a coach and escalation point, supporting the team in identifying costs, risks, benefits and issues early and feeding these consistently into the change funnel.
• Champion change and strong stakeholder engagement, helping colleagues understand the benefits of doing things differently and supporting benefit realisation after delivery.

There’s much more detailed information you can read in the Role Profile.

We’re looking for a strong analytical and conceptual thinker with people management experience and significant experience in business analysis and design. You’ll also bring experience leading analysis for major system implementations and be skilled in process and continuous improvement.

You’ll also need:

• The ability to work across complex change environments and stay calm under pressure
• To be a clear, confident communicator who can challenge thinking in a constructive way and help shape better solutions.
• The ability to review and document current and future processes, making sound, evidence‑based recommendations.
• Strong influencing skills,…