Hire Controller

Hire Controller – Leeds

QP S was formed in 2007, and with several decades of experience across our team, we’re the UK’s largest independently‑owned company delivering technical services and solutions to the construction industry.

Our success is simple:

Partnerships.

We work with our industry’s best like Topcon, whom we are their largest authorised distributor and service partner in the UK and as technology evolves so do we.

Quality.

It’s at the heart of our business and shines through in everything we do.

Service.

It’s what motivates us and continues to drive us forward as a business. By listening to our customers and putting their objectives at the forefront, we deliver solutions which meet their needs.

PQS has grown over the years from a small two‑man operation to a national company with seven trade depots across Leeds, Hull, Derby, Milton Keynes, Thetford, Glasgow and the North East.

As a Hire Desk Controller, you will be the crucial link between our clients, the engineering team, and the transport department. Your role ensures that the right equipment is available and delivered to customer sites on time, maintaining high levels of customer satisfaction.

• Handle hire enquiries via telephone, email, and online ordering system.
• Monitor and update product availability statuses in the system.
• Work closely with engineering and transport teams to ensure timely preparation and delivery of equipment.
• Serve as a friendly and helpful point of contact for depot enquiries, ensuring effective communication with colleagues and customers.

• Achieve agreed performance targets.
• Deliver projects within agreed timelines and budgets.
• Maintain service standards and quality benchmarks.
  
  Contribute to team and organisational objectives.

• Prior experience in customer service and hire desk within the equipment or material handling industries.
• Proficiency in Microsoft Office and general computer skills.
• Excellent verbal and written communication skills.

• Lead by example in promoting safe working practices and behaviours.
• Ensure health and safety is treated as a core operational priority within the depot.
• Communicate safety expectations clearly to all staff, contractors, and visitors.
• Encourage reporting of hazards, near misses, unsafe acts, and incidents.

• Responsibility to comply with data protection legislation.
• Confidential handling of sensitive information.

We treat all employees, customers, and partners with fairness, dignity, and respect, regardless of background, identity, or experience. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels supported and able to contribute fully.

This job description outlines the main duties of the role. It is not exhaustive and may be amended.