Transformation Manager - Unsecured Lending

Job Title:
Growth and Transformation Manager - Unsecured Lending

Location(s):
Chester, Manchester or Leeds

Hours:
Full-time

Working Pattern Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

This is an opportunity to help shape the future of one of the UK's leading Personal Loans businesses, influencing how millions of customers access and manage borrowing while driving the next phase of growth and transformation.

We're on an exciting journey to transform our Group and the way we're shaping finance for good. Within Unsecured Lending, we’re the UK's number one provider of personal loans, helping customers achieve their ambitions through market-leading lending products and innovative experiences such as Your Credit Score.

As a Growth and Transformation Manager, you'll play a central role in defining how the Personal Loans business evolves over the coming years. You'll help shape a long‑term strategic roadmap for growth, developing new propositions and initiatives that deliver commercial value while improving customer outcomes. Working closely with product, pricing and platform teams, you'll turn customer insight, market intelligence and emerging technology trends into opportunities that help us stay ahead of customer expectations and the competitive landscape.

You’ll use your understanding of customer needs, technology and data to identify new opportunities for growth, while ensuring propositions are developed responsibly and in line with regulatory requirements such as Consumer Duty. You'll collaborate with stakeholders across the Group to turn strategic thinking into tangible outcomes, using AI and data capabilities to accelerate innovation, improve delivery and create exceptional customer experiences.

This is a highly visible role where you'll influence key business decisions, contribute to a culture of innovation and continuous improvement, and help build a high‑performing team that’s passionate about transforming the future of lending.

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces and colleagues to make our Group a great place for everyone.

• 3+ years’ experience in strategy, commercial, proposition or growth‑focused roles, evaluating market dynamics, customer demand and commercial outcomes to shape recommendations and business direction.
• Strong consumer insight capability, with the ability to translate customer needs into product, proposition or growth strategies.
• Experience developing and delivering product, proposition or business transformation initiatives that drive commercial and customer outcomes.
• Experience leveraging technology and data as business enablers, including exposure to AI‑led solutions or transformation programmes.
• Strong stakeholder management, communication and influencing skills, with the ability to build relationships and drive decision‑making across large, complex organisations.

• Experience working within Financial Services, ideally in Retail Banking.
• Understanding of the Consumer Duty regulatory framework.
• Experience embedding agile ways of working and supporting business transformation within cross‑functional teams.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We offer a wide‑ranging benefits package, including:

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can tailor to your lifestyle, such as discounted shopping
• 30 days’ holiday, plus bank holidays
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!