Improvement Business Partner

Performance Improvement Business Partner

BUSINESS FUNCTION: Performance |
SALARY: Circa £45,400 |
ROLE TYPE: Hybrid |
HOURS: 37 per week |
LOCATION: Leeds/York - with travel around the network

Every second matters.

People come to Northern for trains they can rely on. Behind every punctual arrival and every smooth journey is a team working together to make rail travel better, every single day.

As part of our Performance team, you'd help turn insight into action. Working across operational teams and alongside industry partners, you'll identify opportunities to improve performance, solve complex challenges and help shape how we deliver a better service for millions of customers across the North.

This is a role with real influence. You'll work with senior leaders, collaborate with Network Rail and other rail operators, and lead improvement activity that makes a measurable difference to punctuality, reliability and the customer experience. If you enjoy bringing people together, making sense of complex information and turning ideas into results, you'll feel right at home.

• Lead and coordinate Performance Improvement Plans that support Northern's operational and customer goals.
• Analyse performance data to identify trends, risks and opportunities for improvement.
• Investigate the causes of poor performance and work with colleagues to develop practical, long‑term solutions.
• Build strong partnerships with Network Rail, other train operating companies and internal teams to deliver shared performance improvements.
• Present clear, meaningful insight and recommendations to senior leaders, helping shape business decisions.
• Develop business cases and funding proposals that support future improvement initiatives.
• Champion a culture of continuous improvement, helping teams learn from performance and share best practice across the business.

If you can turn information into improvement, you'll already be speaking our language.

• Experience analysing operational or business performance and using data to drive improvements.
• The confidence to influence, challenge and build trusted relationships with people at all levels.
• Strong analytical skills, with the ability to simplify complex information into clear recommendations.
• Experience leading or supporting improvement projects and keeping multiple work streams moving.
• Excellent communication skills, whether you're presenting to senior leaders or working alongside frontline colleagues.
• A good understanding of railway operations or another complex operational environment where performance really matters.
• A degree or equivalent experience is beneficial, and if you're already a member of, or working towards, a relevant professional body such as the Chartered Institution of Railway Operators (CIRO) or the Institute of Logistics and Transport (ILT), that's great too.

Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.

Generous Pension Scheme: We top up your contributions by 1.5 times.

Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.

Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.

Electric Car Scheme: Lease a brand new electric or plugin hybrid car.

Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.

Employee Assistance Programme: 24/7 support for family, lifestyle, and more.

Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.

Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.

The best journeys happen when everyone feels welcome on board.

At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We’re also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.

No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.