Quality Manager

Job Purpose

The Operations Quality Manager is accountable and responsible for the execution of the overall Operations Quality strategy through the leadership of the quality engineering and FAI (First Article Inspection) teams. Working at both a strategic and operational level, the Operations Quality Manager will:

• Provide direction to, manage and lead the Production Quality Engineers.
• Build and maintain relationships with wider business including operational and business functions to facilitate a link between the front office and transactional part of the business.
• Oversee the Operational Quality requirements (FAIRs, Quality Contract Requirements, etc.), and internal and external RCCA requirements.
• Maintain awareness and manage production forecast/capacity plans and support the adjustment of operational performance to deliver in accordance with demand and plan.
• Act as a point of escalation for all Operations Quality technical and people concerns and queries.
• Support and guide Quality Engineers through effective coaching to support their development.
• Maintain, monitor and execute department training and development plan in line with strategic talent and succession planning initiatives.
• Assure adherence to all regulatory requirements and processes for both technical and people practices in allocated area.
• Proactively participate in the adoption of new products focusing on training, processes, and floor space/layout. Be proactive in setup, staffing and training to support new adoptions.
• Monitor, maintain, and improve Quality KPIs in accordance with established goals.
• Support the Head of Quality in creating departmental budget packs and monitor departmental expenditure to the approved budget.

• Educated to a minimum of HNC (in Engineering, Business, or related field) or equivalent related experience and ability to demonstrate experience of working at a similar level.
• Must have experience of working within an Aerospace Environment & AS9100.
• Must have knowledge of CAA regulations of both Part 21 and Part 145 or aptitude to learn technical information covering both manufacture and repair business areas.
• Demonstrates strong people management and leadership skills.
• Proficient in the use of MRP/ERP business operating systems.
• Significant experience in the ability to evaluate and resolve product/process problems, including the use of RCCA methodologies – experience in APQP and lean principles desirable.
• Possess excellent communication skills both verbal and written with particular attention to detail.
• Working knowledge of continuous improvement principals.
• Proactively identify and close capability through effective personal development activities to ensure the needs of the business are met.
• Planning and organising skills to ensure multiple tasks are prioritised and monitored to deliver set objectives.
• Recognise and understand internal/external customer requirements and respond to them in a timely manner.
• Highly self‑motivated and demonstrate a determination and persistence to deliver results despite obstacles and setbacks.
• Recognise and understand regulatory and certification requirements, and respond to them.
• Able to work in a team environment and participate in all team activities, with a willingness to share experience and skills and promote the development of team members.
• Able to work outside core hours and be flexible to react to the business priorities.

• Up to 29 days annual leave plus Bank Holidays
• 10 hours paid volunteering time
• Annual goal share bonus scheme for all employees
• 24/7 Employee Assistance Program (EAP)
• Discounts and offers from a range of retailers