Presentations Team Leader

Presentations Team Leader – Salary: £35,000 per annum, plus company benefits

Location:

Leeds LS10

Contract:

Permanent, full time

Shifts:

37.5 hours per week, Mon‑Fri 9am‑5:30pm, 1‑hour unpaid lunch

Work model:
Hybrid; 3 days in office, 2 remote

Williams Lea is the leading global provider of tech‑enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI‑embedded workflows, and a global delivery model into a tech‑enabled, seamless human expert‑in‑the‑loop experience that helps clients achieve superior business outcomes.

• Maintain and deliver a 1stclass service in line with the presentations service departmental processes
• Manage workflow and deputise the Operations / Account Manager when required
• Accurately create and amend presentations/documents in a timely manner and to corporate standards
• Ensure all work is quality‑checked/proofed to the highest standards and delivered right at the first time
• Estimate production time before each job to ensure deadline adherence
• Communicate effectively with the client and your team, as appropriate, to help effectively manage operational needs and manage client expectations
• Deploy excellent communication skills by producing clear, comprehensive, and effective handovers for any incoming staff
• Deliver template and process training for new Presentations Services recruits
• Ensure adherence to all departmental, company and client policies and procedures
• Report operational / IT problems, as appropriate
• Maintain a professional attitude and appearance (use of corporate dress code) at all times
• Manage the team’s performance, development, attendance, time‑keeping and conduct annual appraisals
• Monitor and manage SLA adherence in line with contractual requirements
• Assist Account Operations Manager with month‑end processes
• Deliver template training to new joiners within the banking community

• Experienced people manager with proven track record of excellent client‑facing skills and good interpersonal and communication skills
• Excellent knowledge of PowerPoint, Word and Excel (Office 2016)
• Very good knowledge of complex chart creation and solving issues in Excel
• Ability to work in PowerPoint master slides, with themes and experience of creating PPT templates
• Confident approach to working with all the MS office applications and ability to learn fast on the job
• Thinking of creative ways to display clients’ information on slides in engaging ways
• Possess great attention to detail and a critical eye for accuracy, with a “right first time” attitude
• Excellent customer service skills, standard of delivery, confident in liaising with clients, deploying good verbal and written communication skills
• Able to work under pressure and to tight deadlines, showing delivery focus, adaptability and flexible approach
• A proven track record of training and developing others

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• 25 days holiday, plus bank holidays (pro‑rata for part time or fixed‑term roles)
• Salary sacrifice schemes
• Retail vouchers – including our Tech Scheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle‑to‑work scheme
• Discounted gym memberships
• Referral Scheme

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

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