Customer Journey & Process Improvement Analyst
Job in
Leeds, West Yorkshire, ME17, England, UK
Listed on 2026-07-30
Listing for:
Zenith Group
Full Time
position Listed on 2026-07-30
Job specializations:
-
Business
Business Analyst, Business Systems & Technology Analysis, Data Analyst, Change Management
Job Description & How to Apply Below
Zenith is hiring a Business Analyst to join the Group Change & Transformation team on a 6-month fixed-term contract. You will shape customer and colleague experiences by analysing journeys, identifying improvements and supporting customer-centric change that boosts efficiency and value.
You will partner with stakeholders to map end-to-end processes, run workshops, document current and future state journeys, and translate insights into actionable recommendations for stakeholders across the
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