Claims Controller

Primary Details Time Type:
Full time Worker Type:
Employee An exciting opportunity has arisen to join QBE's Claims Procurement & Outsourcing Team. This unique role offers exposure to supplier governance, procurement, outsourcing, delegated authority management and strategic supplier oversight.

Claims Controller Claims Procurement & Outsourcing (CPO)

Location:

Leeds/hybrid

The Opportunity An exciting opportunity to join QBE's Claims Procurement & Outsourcing Team, offering exposure to supplier governance, procurement, outsourcing, delegated authority management and strategic supplier oversight.

Working within a high-profile team, you'll support the onboarding, governance and ongoing management of claims suppliers across multiple territories and product lines. Partnering with Underwriting, Claims, Legal, Compliance, Finance, TPRM and third-party suppliers, you'll help ensure outsourced claims arrangements deliver strong customer outcomes, effective governance and commercial value.

This is an excellent opportunity for an ambitious individual looking to develop their commercial, procurement and supplier management expertise while gaining valuable experience in delegated authority and outsourced claims operations.

Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

Your new role Manage the onboarding of new claims suppliers, delegated claims authorities (DCAs) and outsourced claims arrangements, ensuring completion of due diligence and governance requirements.

Conduct supplier risk assessments, analyse supplier information, and provide recommendations to support informed decision-making.

Monitor onboarding, governance and audit actions through to completion, escalating risks, issues or compliance concerns where appropriate.

Support regulatory and internal governance compliance across supplier management and claims outsourcing activities.

Assist in managing supplier relationships throughout the supplier lifecycle, including performance reviews, service levels and continuous improvement initiatives.

Analyse management information, operational performance data and key metrics to identify trends, risks and opportunities for improvement.

Support governance reviews, technical audits and supplier action plans to enhance supplier performance and service quality.

Draft, negotiate and administer supplier contracts, renewals, variations and terminations, maintaining accurate contract records and governance documentation.

Monitor supplier contractual obligations, key deliverables and commercial performance, supporting supplier reviews and negotiations.

Support the oversight of delegated claims authority arrangements, binder renewals, loss fund controls and governance activities across multiple jurisdictions.

Assist with supplier sourcing, procurement exercises, market reviews, benchmarking and category management initiatives to drive value and cost effectiveness.

Produce governance reporting and management information, monitor supplier risks and audit outcomes, and contribute to continuous improvement across the Claims Procurement & Outsourcing function

About you​Experience with in insurance, claims, supplier management, procurement, delegated authority or outsourced service environments.

Experience with in delegated claims authorities, TPAs, outsourced claims operations, Lloyd's or the London Market, and/or relevant professional qualifications (CIPS, ACII or equivalent) would be beneficial.

Comfortable reviewing and interpreting data, performance metrics and management information to support business decisions.

Strong stakeholder management skills, with experience building effective relationships across operational and business teams.

Strong attention to detail, with a focus on governance, compliance and process improvement.

Knowledge of supplier governance, due diligence, contract management, audits or supplier performance frameworks would be advantageous.

Benefits  We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit…