Operations Apprenticeship

Location: Leeds (Full-time, office-based)

Team: Operations

Apprenticeship Standard: Business Administrator Level 3

We’re looking for an enthusiastic and organised Operations Assistant to join the Answer Digital team on a Business Administration Level 3 Apprenticeship. This is a brilliant opportunity to build real, hands-on experience across a range of business functions — from keeping the office running smoothly to supporting how we hire, manage, and develop our people.

You’ll be embedded in our Operations team and work closely with colleagues across Resource Management, Talent Acquisition, Finance, and People & Culture. No two days will be the same, and you’ll leave the apprenticeship with a broad foundation and a clear understanding of how a growing digital consultancy operates.

In this role, you won't rotate through departments — you'll be actively contributing to all m day one, your week will naturally span all four areas, giving you a rich, varied experience that reflects how a real operations function works.

You’ll work alongside our Office Manager to help keep our office running smoothly — a welcoming, well-organised, and fully operational space for the team.

• Supporting with day-to-day office queries, visitors, and supplier coordination
• Helping manage office supplies, equipment, and facilities to keep things running smoothly
• Coordinating meeting room bookings, office events, and team socials
• Supporting health & safety compliance and maintaining a tidy, organised environment
• Liaising with building management and external contractors
• Handling incoming post, deliveries, and general administration

You’ll support the team responsible for matching our consultants to client projects, helping us deploy the right people in the right places.

• Maintaining and updating our resource management system with current project and consultant data
• Assisting with scheduling and tracking consultant availability and bookings
• Preparing reports and summaries to support resource planning meetings
• Flagging capacity gaps or changes to the Resource Management team
• Supporting the coordination of bench activity and internal project allocations

You’ll get a real insight into how we attract and hire great people at Answer Digital.

• Coordinating interview scheduling between candidates and hiring managers
• Managing job posting administration across our ATS and job boards
• Supporting candidate communications and ensuring a great experience throughout the process
• Maintaining accurate and up-to-date records in our recruitment systems

You’ll play a part in making Answer Digital a great place to work.

• Supporting onboarding administration for new starters — from contracts to day-one logistics
• Maintaining accurate employee records in our HR systems
• Assisting with the coordination of learning & development activity
• Supporting engagement initiatives, surveys, and internal communications

We’re not expecting you to have all the answers — that’s what the apprenticeship is for. But we are looking for someone who is:

• Organised and detail-oriented, with a knack for keeping track of multiple tasks at once
• A confident communicator, comfortable talking to people at all levels
• Proactive and eager to learn — someone who spots what needs doing and gets on with it
• Comfortable working with data and digital tools (Microsoft Office / Google Workspace)
• Friendly, approachable, and a genuine team player
• Discreet and trustworthy when handling confidential information

• 5 GCSEs at grade 4/C or above, including English and Maths (or equivalent)
• Must not already hold a qualification at the same or higher level in a similar subject
• Must be…