Commercial Risk, Conduct & Governance Lead

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities.

Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:
At British Gas, our mission is to sell it and mend it. We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

The role Part of the Commercial Risk, Conduct & Governance first line of defence (1

LOD) Team, this role supports the Risk, Conduct and Governance Managers execute the policy, governance and oversight frameworks for Product & Propositions and Marketing Compliance governance processes and wider risk and conduct oversight. Plays a key role in managing the day-to-day commercial governance and compliance ecosystem including governance meetings, controls, dependencies and reporting. Supports the embedding of healthy compliance and risk culture through proportionate risk-based decision‑making which balances both commercial and customer outcomes.

Works closely with product managers, commercial leads and the wider enabling functions and second line of defence (2

LOD) compliance and legal teams to support the delivery of customer needs and expectations and regulatory standards of customer value, oversight and compliance.

Management of day‑to‑day governance processes and forums – e.g. Product & Propositions Governance, Marketing Compliance, Risk and Conduct Oversight. Partner closely with Product and wider Commercial Teams to embed governance practices that support business growth and good customer outcomes. Coordinate and control governance activity including scheduling, minute taking, issuing of packs and tracking of decisions and actions for the Product, Propositions & Services Committee and other governance forums as required.

Work closely with Product Managers, Proposition Leads, Partnerships, Marketing and Change Teams to ensure appropriate governance and compliance input during development, delivery and post‑implementation phases of Products and Propositions and Marketing & Customer Communications assets. Co‑ordinate build and delivery of commercial training materials relating to commercial policies and frameworks, e.g. Product & Propositions Governance and Marketing Compliance training. Collaborate with the wider Risk and Compliance community and act as a champion for good governance, conduct and risk practice.

Maintain key governance records, logs and trackers to ensure visibility of status and for sound audit tracking purposes. Contribute to the creation of MI and reporting dashboards to inform senior stakeholders and ensure appropriate level of oversight in the organisation. Provide flexible support across the Commercial Risk, Conduct & Governance Team, assist with activities as required and taking ownership for cross‑team deliverables and activities – including Marketing Compliance, Risk processes, and wider Risk & Conduct oversight governance.

Contribute to continuous improvement initiatives, bringing fresh ideas to ensure governance, team efficiency and cross‑functional collaboration. Take ownership of ad‑hoc tasks and projects that align with team objectives and business strategy.

Experience in governance, risk, compliance, or product oversight in a regulated environment (financial services or insurance preferred). Demonstrable organisational…