Continuous Improvement Consultant

Summary

Continuous Improvement Consultant

Location:

Thorpe Park Leeds
Hybrid
working.

Join us asa Continuous Improvement Consultant! Youll play a key role in driving meaningful change that improves outcomes for both our customers and our business. Working closely with Business Product Owners and a wide range of stakeholders across the UK business youll lead the delivery of continuous improvement initiatives that align with our strategic objectives and deliver measurable value. Youll be responsible for identifying opportunities to simplify processes reduce waste and improve performance while ensuring solutions are delivered to agreed time cost and quality standards.

As the owner of our UK Process Architecture framework youll ensure processes are clearly documented regularly maintained and supported by effective controls and governance. Youll lead the review of end-to-end processes across multiple teams embedding clear ownership and strong hand-offs while using established methodologies such as Lean Six Sigma to deliver sustainable improvements. Just as importantly youll be an advocate for a culture of continuous improvement building trusted relationships across teams including Customer Experience Operations Transformation Analytics Compliance Learning & Development Shared Services and our legal and recovery businesses to secure engagement gather insight and drive change that makes a real difference.

What we are looking for:

• Lean Six Sigma Green Belt qualified with proven experience delivering continuous improvement initiatives and measurable business outcomes.

• Strong process mapping and process architecture expertise with experience documenting processes to BPMN2 standards using tools such as Blueworks Live Visio or similar platforms.

• Excellent analytical skills with the ability to interpret process and data insights identify root causes and recommend effective improvements and controls.

• Confident communicator and facilitator experienced in planning and leading workshops influencing stakeholders at all levels and building alignment across teams.

• Good understanding of risk and control frameworks with the ability to identify control gaps and implement robust process controls.

• Results-focused and highly adaptable with strong attention to detail a naturally inquisitive mindset and the ability to work independently and collaboratively in a fast-changing environment.

Ifyoureexcited about this role butdontmeet every requirement dontworry still apply. Your unique perspective could be just whatwerelooking for.

Whatyoullget:

• A discretionary annual bonus
  to reward your impact

• 3% flexible
  benefits
  that you can tailor to suit your lifestyle whether thats extra cash more holiday or added health cover.

• Hybrid working
  for the best of both worlds collaboration and focus.

• Free onsite parking saving you time and money.

• Recharge and refresh
  opportunities
  with 28 days of holiday plus public holidays and theoptionto buy up to five more giving you more time for what matters most.

• Peace of mind
  with life assurance that supports your loved ones no matter what.

• A culture that celebrates you and supports your wellbeing
  with recognition awards access to on-site gym facilities and a variety of wellbeing initiatives offered throughout the year to help you stay balancedresilientand feeling your best.

• Encouragement to be your authentic self at work
  by joining one of our vibrant employee networks like Rise (Gender) Proud (LGBTQIA) Culture or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.

So who are we

Wereon a mission to make credit work better for all.

We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Timeswereone of the best places to work in the UK (wereproud to be on their Best Places to Work list for thethird-year running). Why Because of the people who work here. Warm welcoming and people that make us great.

We celebrate and share success learn from failure embrace change and savour challenge.

Join us and from day oneyoullhave a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowellyoullbe making a difference to the lives of millions of people going through tough times.

Ready to join us

At Lowellwerecommitted to…