Associate Product Manager - FTC
Listed on 2026-09-19
-
Business
Product Manager
ROLE TYPE: Hybrid
HOURS: Monday – Friday - 37 Hours
CONTRACT: 12 Month FTC
LOCATION: Manchester/Leeds/York
Make a difference to our customers
At Northern, we're here to make journeys better for our customers. As an Associate Product Manager
, you'll help us improve the digital products and services that our customers use every day.
Workingas part of our Customer Experience Product team, alongside our Customer Product Managers, you'll turn customer insight, data and feedback into practical improvements — helping us deliver simple, useful and reliable digital experiences.
What you'll be doing- Supporting the development and delivery of our customer product roadmap.
- Turning customer needs, research and data into clear product requirements and user stories.
- Managing and prioritising elements of the product backlog.
- Working with Digital, IT, Operations, Marketing and Customer Experience teams to deliver improvements.
- Monitoring product performance through measures such as KPIs, OKRs and customer feedback.
- Supporting continuous improvement throughout the product lifecycle.
- Building strong relationships with internal teams, suppliers and technology partners.
- Helping identify new ideas, technologies and opportunities to improve the customer experience.
- Supporting budgets, business cases and supplier relationships to ensure we deliver value for money.
We're looking for someone with experience in product management
, ideally with an understanding of the full product lifecycle and Agile delivery.
You'll be confident working with both technical and non-technical teams and able to turn complex information into clear, customer-focused outcomes.
You'll also have:
- Strong communication, influencing and stakeholder-management skills.
- A data-driven and customer-focused approach.
- Experience using product tools such as Jira, Confluence, Trello or Miro.
- An understanding of UX/UI and digital or web/app development principles.
- Excellent organisation and problem-solving skills.
- The ability to manage competing priorities in a fast-moving environment.
- A passion for innovation and improving customer experiences.
What does success look like?
You'll help us deliver digital products that work for our customers
, are delivered on time and continue to improve.
You'll keep priorities clear, work collaboratively with our teams and suppliers, and use customer feedback and data to help make better product decisions.
If you're passionate about customers, digital products and making a real difference to the journeys people take every day, we'd love to hear from you.What’s in it for you?
At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:- Free Travel:
Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe. - Generous Pension Scheme:
We top up your contributions by 1.5 times. - Enhanced Family Benefits:
We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave. - Cycle to Work Scheme:
Save up to 42% on a bike and spread the cost. - Exclusive Discounts:
From shopping to wellbeing, Northern Perks has you covered. - Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
- Training and Career Development:
We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in. - Recognition:
We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and…
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