Senior Process Specialist

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Mastek Limited is a global provider of enterprise AI, digital, and cloud services, enabling clients to achieve measurable and sustainable returns on their technology investments. With a presence in over 40 countries and a workforce of nearly 5,000 professionals, Mastek delivers innovative technology solutions that help organisations accelerate transformation and unlock business value.

Through our Lead with AI approach, we integrate intelligence across our solutions and operations, enabling ethical, scalable, and domain-driven AI adoption. We partner with industry leaders including Oracle, Salesforce, Microsoft, AWS, Snowflake, and Databricks, delivering outcomes across sectors such as Healthcare, Financial Services, Retail, Manufacturing, Higher Education, and the Public Sector.

Guided by our core values of Trust, Value, and Velocity, we foster a culture of collaboration, innovation, continuous learning, and career growth.

The Senior Process Specialist will act as a strategic advisor and subject matter expert in business process improvement, operational excellence, and service transformation. The role is responsible for assessing current operating models, identifying process inefficiencies, risks, and control gaps, and providing evidence-based recommendations to improve service performance, compliance, user experience, and organisational effectiveness.

Working closely with senior stakeholders, the post holder will conduct process assessments, facilitate workshops, analyse business operations, and produce actionable recommendations that support informed decision-making and continuous improvement across the organisation.

• Review and assess existing end-to-end business processes, operating procedures, governance frameworks, and service delivery models.
• Identify process inefficiencies, bottlenecks, duplication of effort, control weaknesses, and operational risks.
• Conduct maturity assessments and benchmark organisational processes against industry best practices.
• Evaluate process compliance with organisational policies, regulatory requirements, and service standards.

• Provide expert guidance to senior leaders on process optimisation opportunities and transformation initiatives.
• Develop recommendations for process redesign, service improvement, automation, and organisational change.
• Present findings and recommendations to programme boards, executive stakeholders, and governance forums.

• Facilitate discovery workshops, stakeholder interviews, and process review sessions.
• Produce current-state and future-state process maps.
• Recommend improvements using Lean, Six Sigma, Agile, and continuous improvement methodologies.
• Identify opportunities for digital enablement, workflow automation, and service modernisation.

• Assess operational controls and governance arrangements.
• Identify process-related risks and recommend mitigation strategies.
• Develop process standards, templates, and best practice guidance.

• Build trusted relationships with executives, operational leaders, business users, and programme teams.
• Challenge existing ways of working constructively and influence strategic decisions.
• Translate complex operational issues into clear business recommendations.
• Facilitate consensus among diverse stakeholder groups.
• Promote a culture of continuous improvement across business functions.
• Coach managers…