Product Analyst; Operational Product
Job in
Leeds, West Yorkshire, ME17, England, UK
Listing for:
Low Carbon Contracts Company
Full Time
position
Listed on 2026-10-09
Job specializations:
-
Business
Data Analyst, Business Analyst, Business Intelligence
Salary/Wage Range or Industry Benchmark: 38000 GBP Yearly
GBP
38000.00
YEAR
Job Description & How to Apply Below
Product Analyst (Operational Product)
Final date to receive applications: 18 October 2026
Department: Ops Hub
Employment Type: Permanent
Location: Leeds, England, United Kingdom
Description
Contract type: Permanent
Hours: 37.5
Salary: circa £38k depending on experience
Location: Leeds
WFH policy: Employees are required to attend the office 2 days/week
Flexible working
:
Variety of flexible work patterns subject to line manager discretion e.g. Compressed 9-day fortnight.
Reports to: Senior Product Business Analyst
Deadline
Note:
We reserve the right to close the advert before the advertised deadline if there are a high volume of applications.
Role
Summary:
The Product Analyst is an entry-level role within the Product and Business Analyst function, supporting the successful operation, enhancement and performance of business-critical products and services.
Working under the guidance of Senior Product Analysts and Technical Product Analysts, the Product Analyst contributes to product operations, product performance monitoring, customer and operational insight analysis, product support and product change delivery. The role is responsible for analysing product performance, supporting operational product activities, maintaining product data quality, identifying improvement opportunities and providing information that supports product decision-making.
The Product Analyst develops knowledge of organisational schemes, operational processes, technology platforms and product management practices while building the skills required to progress into a Senior Product Analysts role.
Key Responsibilities Product Performance and Insight
Support monitoring and reporting activities relating to product performance, usage, service effectiveness and operational outcomes.Analyse product data and trends to identify risks, opportunities and areas for improvement.Assist in producing product performance reports, dashboards and management information.Support the collection and interpretation of customer, stakeholder and operational feedback.Contribute to evidence-based recommendations that improve product outcomes and user experience.Product Delivery Support
Work with internal technology teams and third-party suppliers during discovery, development, testing and implementation activities.Support User Acceptance Testing (UAT) by preparing test scenarios, executing test scripts and recording results.Assist in identifying defects, issues and product enhancement opportunities and support their resolution.Contribute to the successful implementation of product enhancements and operational change.Product Operations and Support
Provide second-line operational support for product alerts, exceptions and service issues.Investigate and triage operational incidents, escalating issues as appropriate.Support product administration activities, controls and governance requirements.Assist in maintaining product data quality through validation, reconciliation and quality assurance activities.Support the maintenance and administration of operational product processes.Stakeholder Engagement
Build effective working relationships with colleagues, stakeholders and suppliers.Liaise with operational teams and subject matter experts to understand product performance, operational requirements and customer needs.Participate in workshops, reviews and product discussions.Communicate product insights, findings and recommendations clearly to both technical and non-technical audiences.Documentation and Knowledge Management
Create and maintain product documentation, product guidance and supporting materials.Document operational procedures, product features, controls and system interactions.Ensure documentation remains accurate, current and accessible.Contribute to knowledge sharing activities across the Product and Business Analyst function.Continuous Improvement
Identify opportunities to improve product performance, operational effectiveness and user experience.Contribute ideas and recommendations that improve efficiency, quality and customer outcomes.Participate in lessons-learned activities and continuous improvement initiatives.Develop knowledge of product management, user-centred design and operational delivery best practice.Skills Knowledge and Expertise
Essential
- Experience in an operational, administrative, analytical or customer-focused environment, or equivalent relevant academic achievement.
- Evidence of strong analytical and problem-solving capability.
- Experience collaborating with colleagues and…
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