Contractor Operations Coordinator; FTC)

Edinburgh, Leeds, Manchester or London

Working at Create Future

Create Future is an AI-native consulting partner where people do work that matters and are supported to do it well. We work alongside organisations such as Pay Pal, adidas, Nat West, Fan Duel and Money Saving Expert, building digital products and services that make a difference while always putting people first.

We’re a team of creators. We write code, shape delivery, build go-to-market strategies, develop AI solutions and create the practices that support our people. We work side by side with our clients, challenging what’s not working and helping them to build the future. Our commitment to craft, quality, and culture has helped us scale to over 600 people in just a few years.

• 35 days leave (including bank holidays).
• Private medical insurance.
• Enhanced parental and adoption leave.
• 40 hours of paid learning and development.

Join us on our journey. Let’s create tomorrow, together, today.

About the role and team:

As our Contractor Operations Coordinator, you'll own the day-to-day administration of our contractor workforce, from offer through to offboarding.

You'll be the main point of contact for our contractors and the third-party suppliers we work with. You'll sit within our Talent team and work closely with Casting, People, Finance and Delivery colleagues. It's a hands-on role for someone who is highly organised, loves getting the detail right and enjoys building great relationships.

Offers and contracts

• Prepare and issue contractor offers, contracts, statements of work and extensions.
• Track contract end dates and prompt hiring managers on extensions or roll-offs in good time.
• Keep contractor records accurate and up to date in our systems.

Onboarding and offboarding

• Coordinate a smooth start for every contractor, including equipment, system access, inductions and any client-specific onboarding.
• Manage leavers, making sure access is removed, kit is returned and final timesheets and invoices are closed off.

Timesheets, invoicing and payroll support

• Collect, chase and approve weekly or monthly timesheets.
• Reconcile timesheets against supplier invoices and resolve any discrepancies.
• Work with Finance to make sure contractors and suppliers are paid accurately and on time.

Compliance

• Run pre-engagement checks, including right to work, , references and any client-required background or security vetting.
• Support IR35 status assessments, issue Status Determination Statements and keep an audit trail of decisions.
• Check that limited company details, insurances and supplier documentation are in place and up to date.
• Make sure contractor data is handled in line with GDPR.

Supplier and agency management

• Be the day-to-day contact for our third-party suppliers, agencies and umbrella companies.
• Support onboarding of new suppliers and help keep our preferred supplier list in good shape.
• Monitor supplier performance against agreed terms and raise issues early.
• Be the friendly, go-to contact for contractor questions and queries.
• Help contractors feel part of Create Future, including inviting them to relevant events and communications.
• Gather feedback on the contractor experience and suggest improvements.

Reporting and process improvement

• Maintain accurate contractor data and produce regular reports on headcount, spend, contract end dates and compliance.
• Spot opportunities to simplify and automate our processes, including using AI tools where they help.
• Keep our contractor policies, templates and process documentation up to date.

• Have 2+ years' experience in contractor administration, contingent workforce, HR or People operations, recruitment operations or a similar role.
• Have…