Digital Onboarding Specialist; FTC)

Location:
Leeds, Hybrid working

Starting Salary: £29,000 per year

Fixed term contract until end of March 2027

At Arbor, we’re on a mission to transform the way schools work for the better.

We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day.

Our MIS and school management tools are already making a difference in over 13,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.

At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education every day: the staff. We want to make schools more joyful places to work, as well as learn.

We are looking for a highly organised and customer-oriented Digital Onboarding Specialist to join our Implementation team. Your primary responsibility will be to ensure a smooth onboarding experience for schools transitioning to our systems. This involves overseeing the implementation process, managing data migrations, and acting as a key contact for schools during their onboarding journey. If you have strong communication skills and a passion for helping others, this role is perfect for you.

• Manage onboarding projects for schools transitioning to Arbor's services.
• Oversee data migration processes, ensuring timely and efficient completion.
• Create and maintain onboarding resources such as training materials and guides.
• Plan and lead meetings with internal teams and schools to align on goals and expectations.
• Address inquiries and provide support throughout the onboarding process, ensuring a positive customer experience.
• Identify potential risks and manage project changes as necessary.
• Serve as a knowledgeable point of contact for schools regarding Arbor’s offerings.
• Collaborate closely with the Implementation team to achieve overall project success.
• Utilise various software tools for data cleansing and generating reports.

• Experience in project management, customer support, or administration is preferred.
• Strong ability to work collaboratively with others and demonstrate a proactive approach.
• Excellent communication skills, with the ability to simplify complex information for others.
• Detail-oriented and highly organised to manage multiple projects effectively.
• Adequate understanding of data interpretation to cater to specific school needs.
• Adaptable and capable of working in a fast-paced, dynamic environment.
• Problem-solving orientation with a focus on delivering effective results.
• Proficiency in Microsoft and Mac OS platforms, including advanced skills in Excel/Google Sheets.
• Willingness to travel to client sites as required.

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

• A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
• 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
• Life Assurance paid out at 3x annual salary
• Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks
• Private Dental Insurance with Bupa
• Salary sacrifice Pension provided by Scottish Widows
• Enhanced maternity and adoption…