Manager, Enterprise Platform & Operations

INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.  We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do.

As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE The Manager Enterprise Platforms and Operations sits within the Enterprise Platforms & Operations team, responsible for the day-to-day management, coordination, administration and operational support of the Burberrys Core Platforms, ensuring that service processes run smoothly and that Burberry’s Core Platforms operates efficiently under the direction of the Senior Manager, Enterprise Platform and Operations.

The Manager, Enterprise Platform and Operations serves as a key operational leader working to the stability, performance, and strategic evolution of core systems that comprise Burberry's Enterprise Platforms. Acting as a key point of contact for Operational Delivery and Services, working with service management and key business stakeholders and managing key managed service partners to ensure a successfully delivered service while continually improving processes and procedures to ensure they meet Burberry's needs.

RESPONSIBILITIES
• Leading Operations within the Enterprise Platform and Operations towards a consistent high quality service
• Liaising across Burberry IT to Orchestrate Demand ,escalations and facilitate prioritisation of services
• Working with and managing third party partners to maintain tight control of capacity versus demand and operational elements of the Enterprise Platform and Operations
• Identify and drive continual improvement of process and procedures to optimise Operations within the Enterprise Platform and Operations
• Governing the adherence to process and procedures of third party partners
• Communicate with other domain experts to support a single end to end support goal and coordination between teams.
• Driving Service Transition of any new or amended services ensuring consistent knowledge management PERSONAL PROFILE
• Experience in IT management, service management or operational support within an SAP environment or enterprise applications team.
• Familiarity with complex SAP landscapes (e.g. ECC, AFS, BW) in a large-scale organisation is preferred.
• Understanding of how SAP supports core business processes across areas such as supply chain, finance, retail or merchandising, and the operational implications of a legacy ERP environment.

BURBERRY
• Good understanding of IT service management processes, including incident, request, change and release management.
• Strong organisational and coordination skills, with the ability to manage multiple tasks, deadlines and stakeholders simultaneously.
• Experience coordinating with third-party service providers or managed service partners on operational tasks and deliverables.
• Clear and effective communication skills, with the ability to liaise with technical teams, business stakeholders and external partners.
• Proactive and detail-oriented, with a commitment to maintaining high standards of operational quality and documentation.
• Experience contributing to process improvement or automation initiatives within a platform or service operations context is advantageous.
• Experience in retail, fashion, luxury, FMCG or another consumer-led industry is advantageous.