Implementation Controller

Recruitment

Location:

United Kingdom County / State / Province:
West Yorkshire City:
Leeds

Requisition :
Leeds
28, 430

We are currently looking for an Implementation Controller for our Opps Support team in Leeds. The successful candidate will be responsible for the proactive maintenance of setup and output relating to customer coverage requirements
- Set up, Scheduling of staff, managing Gross Margin, maintenance of records and reporting

Role Responsibilities:

Take ownership and responsibility for the accurate and compliant system setup of customer requirements

Support and collaborate with colleagues in order to drive continuous department and company performance improvement

Maximise company regular scheduling performance and system functional efficiencies

Maximising Gross Margin Control Maintain operational employee training records and site association data in order to drive efficient and accurate scheduling

Long and short term deployment and distribution of frontline employees to ensure 100% coverage of customer requirement

Manage frontline employee absence requests in line with company processes whilst ensuring sufficient availability to cover customer required hours

Proactively monitor employee pay and customer charge data to prevent pay/invoice queries

Assist in the investigation and resolution of pay & invoice queries, escalating to management where required

Regular & ad-hoc reporting on performance and personal contribution

We are looking for the following experience:

Excellent communication and interpersonal skills at individual and team level

Able to build, develop and maintain positive working relationships with frontline staff, managers and other support functions

Ability to prioritise and manage a complex workload

Full understanding of the Javelin Operational System
- Particularly with regards to setup, scheduling and reporting

Numerate, literate, and experienced with Google Office tools

Managing with complexity

Delivering Performance Teamwork and Collaboration Javelin Ops System Google Office tools

Excellent written & verbal communication Skills Compensation Benefits:25 days holiday

Eyecare vouchers

Employee Discount Schemes Refer a friend scheme