Private Imaging Services Lead

We are seeking an enthusiastic and dedicated Private Imaging Services Lead to join our team at Thorpe Park Head Office. This role is responsible for supporting the day-to-day administration function for private imaging, ensuring referrals, bookings, diary availability, clinic lists and stakeholder communication are managed effectively and in line with Living Care’s service standards.

The post holder will work closely with the Lead of Sports Imaging Administration and will follow the same reporting pathway through the Imaging Manager. The role will provide support to the sports imaging administration function while maintaining a primary focus on private imaging services.

The post holder will support the smooth running of private imaging activity by ensuring diaries are open, lists are appropriately booked, referral sources are reviewed, and utilisation issues are identified and escalated in a timely manner.

• Lead the day-to-day administration workflow for private imaging referrals and appointments through Living Care clinics.
• Act as the operational lead for private imaging administration processes, identifying opportunities to improve referral pathways, booking processes, clinic workflow, communication and service resilience.
• Support the private services function by ensuring enquiries, referrals, bookings and follow-up actions are managed efficiently and in line with agreed processes.
• Provide line management support for members of the imaging administration team, including day-to-day supervision, support, feedback and escalation of performance or conduct concerns where appropriate.
• Support recruitment, onboarding and induction activity for the wider imaging administration team, helping new and existing colleagues understand relevant workflows, expectations and service standards.
• Ensure imaging diaries are open and available in line with agreed service requirements, escalating any gaps or issues to the Imaging Manager.
• Ensure clinic lists are appropriately booked, taking account of capacity, referral requirements, patient flow and service priorities.
• Monitor list utilisation and flag issues with utilisation, capacity or booking efficiency to the Imaging Manager in a timely manner.
• Support capacity planning and utilisation monitoring by identifying trends, pressures and opportunities to improve list utilisation.
• Work collaboratively with the Lead of Sports Imaging Administration to report on utilisation figures and identify trends, pressures or areas requiring action.
• Review referral and booking source information to support service monitoring, reporting and understanding of private imaging activity.
• Ensure payments relating to private imaging activity are taken where required and that revenue is captured accurately in line with agreed processes and policy.
• Support imaging growth targets by contributing to responsive referral handling, timely booking processes, effective stakeholder communication and identification of barriers affecting private imaging activity.
• Maintain effective working relationships with private imaging referrers, stakeholders, clinical teams and administrative colleagues.
• Provide training, guidance and support to administration team members to ensure consistent understanding of private imaging referral pathways, booking processes and clinic requirements.
• Support the Lead of Sports Imaging Administration by providing resilience, shared understanding and cover across referral review and administration processes where appropriate.
• Continue to support referral reporting and communication via the agreed communications channel, ensuring information is clear, accurate and actioned appropriately.
• Work closely with the Imaging Manager to identify service risks,…