Customer Helpdesk Operator; Temporary

Position: Customer Helpdesk Operator (Temporary)
Job Title:

Customer Helpdesk Operator

Location:

Yorkshire and the Humber, West Yorkshire, Leeds

Job Type:

Temporary, expected to work Full-Time hours

Primary Industry:

Construction

Salary:

£13 - £14 Per hour

Job Duties:

Responding to customer inquiries and providing assistance over the phone or email
Logging and tracking customer issues in the helpdesk system
Troubleshooting technical problems and escalating complex issues to the appropriate teams
Ensuring timely resolution of customer concerns and following up to ensure satisfaction
Maintaining accurate records of customer interactions and transactions

Required Qualifications:

Excellent communication skills, both verbal and written
Strong customer service orientation
Ability to work well under pressure and handle challenging situations
Proficiency in using helpdesk software and CRM systems

Education:

A levels or equivalent

Experience:

Prior experience in a customer service or helpdesk role preferred

Knowledge and

Skills:

Understanding of construction industry processes and terminology
Ability to multitask and prioritise tasks effectively
Attention to detail and problem-solving skills

Preferred Qualifications:

Certification in customer service or related field
Experience in using construction-specific helpdesk software

Working Conditions:

This role involves working in an office environment, primarily handling customer inquiries via phone and email. Some flexibility in working hours may be required to accommodate customer needs