Customer Service Representative

Job Title: Temporary Customer Service Representative
Location: Chapeltown, Sheffield
Hours: Monday-Friday, 09:00-17:00
Salary: 27,000 per annum (pro-rata)
Contract Type: Temporary
Industry: Logistics

We are seeking a proactive and customer-focused Temporary Customer Service Representative to join our busy Customer Services team within a leading logistics company. You will play a key role in supporting customers, managing enquiries, and ensuring efficient communication between internal teams and external clients.

• Respond to customer enquiries via phone, email, and online systems in a timely and professional manner.
• Provide updates on deliveries, orders, and logistics queries.
• Liaise with warehouse, transport, and operations teams to resolve issues.
• Track and record customer interactions using internal systems.
• Manage and
  * escalate* customer complaints where necessary.
• Support colleagues with general administrative tasks.
• Maintain high standards of customer care and service delivery.

• Previous experience in a customer service role, ideally within logistics, supply chain, or a fast-paced environment.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities with a customer-first mindset.
• Ability to work efficiently under pressure and manage multiple tasks.
• Proficient in Microsoft Office and comfortable using digital systems.
• Strong attention to detail and organisational skills.

• Competitive annual salary of 27,000 (pro-rata for the temporary contract).
• Full-time office-based hours, Monday to Friday.
• Supportive team environment.
• Opportunity to gain experience within a dynamic logistics organisation.

If this is you apply now.