Help Desk Operative

Help Desk Operative / CBRE

CBRE Global Workplace Solutions is recruiting a Helpdesk Coordinator to join the team located in Leeds
. As a Helpdesk Coordinator you will be responsible for providing exceptional customer service and business support to contribute to the continued growth and success of the business.

• Manage CAFM system as key user on site including PPM records, reactives and reporting.
• Answer calls and emails for the business in a timely fashion.
• Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
• Maintain communication throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment.
• Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
• When required, review Subcontractor performance and feedback through appropriate systems (e.g., Ariba) with assistance from Contract Support.
• Actively identify and implement innovation across the contract to enhance performance and meet client expectations.
• Promote and maintain CBRE culture.
• Collate and process timesheets and expenses weekly in absence of Contract Support.
• Communicate effectively and build/maintain relationships at all levels with internal and external customers.
• Attend and participate in relevant training courses.
• Assist with monthly customer report alongside Contract Support.
• Provide comprehensive reports relating to all jobs raised through the CAFM system.
• Analyze and comprehend reports relating to CAFM system.
• Update client specific metrics/forecasting model monthly in absence of Contract Support.
• Log hazards and customer feedback on the QHSE Management Portal.
• Perform any other duties or responsibilities requested by the CM or Management Team.
• Understand procedures and processes and operate them to the required standard e.g., obtaining supplier quotes, uploading onto internal system for client approval, arranging agency cover & submitting hours on portal, updating CBRE Performance Portal as required.

• Organised – works in a structured way, plans ahead to prioritise workload.
• Logical – works in a clear and consistent manner.
• Attention to detail – thoroughness with high accuracy.
• Assertiveness – confident in articulating point of view to others.
• Persistence – follows through to resolution.
• Customer and team focus – puts customer and team needs first; considers impact of actions.

Seniority level:
Entry level

Employment type:

Full‑time
Job function:
Information Technology
Service line: GWS Segment