Customer Relations Advisor - General

JD GYMS

ROLE: Customer Relations Advisor
REPORTING TO: Contact Centre Manager
BASED: JD Gyms Contact Centre (Office-Based), Leeds Kirkstall, LS42AZ

To deliver outstanding customer service to JD Gyms members by resolving enquiries efficiently, supporting membership processes, and ensuring every interaction reflects the JD Gyms brand values.

• Handle inbound and outbound customer enquiries across multiple channels.
• Resolve membership queries such as cancellations, freezes, payment queries, and account updates with accuracy and professionalism.
• Provide clear, friendly, and informative guidance on JD Gyms products, services, and policies.
• Manage and escalate complaints in line with company procedures, ensuring timely and satisfactory resolutions.
• Maintain accurate records of all interactions and updates using internal systems.
• Support operational teams by communicating member feedback and identifying recurring issues.
• Promote a positive customer experience by delivering service that is fast, helpful, and brand-aligned.

• Previous experience in a customer service or contact centre environment.
• Strong verbal and written communication skills with the ability to adapt tone to different channels.
• Confident in handling high-volume enquiries while maintaining service quality.
• Ability to remain calm, patient, and solution-focused when dealing with challenging situations.
• Competent IT skills with the ability to learn new systems quickly.
• Strong organisational skills with excellent attention to detail.

• FREE JD Gyms Membership for yourself.
• JD Group staff discounts.
• Company pension scheme.
• Wellbeing support & employee discount programme.

At JD Gyms, we’re passionate about delivering an exceptional experience for every member. We pride ourselves on creating a fast‑paced, supportive environment where your skills make a real difference. Joining our team means being part of a brand that values professionalism, positivity, and continuous improvement—helping us provide outstanding service that keeps our members coming back.