Booking Coordinator

Your Role in Action – Key Responsibilities

At Clarion, a high-octane hub of exceptional service delivery, we cater to many clients, including critical services, public and private sector. With 28,000 face-to-face bookings and 72,000 Telephone Interpreting calls per month, monotony simply doesn't exist here. We thrive on achieving key SLAs while fostering the growth and well-being of our members.

• Coordinate booking inquiries and maintain clear communication with clients, responding to their questions and escalating urgent matters when required.
• Track supplier capacity and provide guidance to relevant stakeholders to support efficient departmental operations.
• Follow established schedules while proactively sourcing bookings within defined guidelines.
• Address customer concerns, document service complaints, and deliver exceptional service to all inbound callers.
• Offer real-time assistance to clients and linguists, ensuring strong communication links with suppliers and internal teams.
• Manage queries related to bookings, invoicing, and portals, including processing new requests, amendments, and cancellations.
• Organize and prioritize tasks, elevate issues as needed, assist with onboarding new starters, and contribute to building client relationships and retaining business.
• Support stakeholders with work allocation while demonstrating proficiency across all internal management systems.

• Prepared to make a difference, adept at effective communication and attentive listening.
• Proactive problem solver, embracing initiative and confident decision-making to resolve issues.
• Committed to integrity and accountability, demonstrating resilience and a personal drive to meet and achieve targets and KPI’s.
• Thrives in a collaborative team environment, eager to celebrate successes and share best practices with others.
• Passionate about combining customer service expertise and familiarity with the language services sector.
• Thrive on making a positive impact on people's lives, excelling as a communicator and attentive listener.