Booking Coordinator

Your Role in Action – Key Responsibilities

At Clarion, a high-octane hub of exceptional service delivery, we cater to many clients, including critical services, public and private sector. With 28,000 face-to-face bookings and 72,000 Telephone Interpreting calls per month, monotony simply doesn't exist here. We thrive on achieving key SLAs while fostering the growth and well-being of our members.

• Manage booking enquiries and effectively communicate with clients, addressing their queries and escalating priority issues.
• Monitor and advise on supplier capacity to the relevant stakeholders ensuring efficient departmental operations.
• Adhere to schedules, proactively sourcing bookings within defined parameters.
• Handle customer dissatisfaction, recording service complaints, and provide exceptional customer service to all inbound callers.
• Provide real-time support to clients and linguists, maintaining strong communication channels with suppliers and internal departments.
• Manage queries related to bookings, invoicing, and portals, including handling new requests, amendments, and cancellations.
• Prioritise workload, identify and elevate issues, and support new starters' training, contributing to client relationship building and business retention.
• Assist the relevant stakeholders in work allocation, showcasing competence across all internal management systems.

• Prepared to make a difference, adept at effective communication and attentive listening.
• Proactive problem solver, embracing initiative and confident decision-making to resolve issues.
• Committed to integrity and accountability, demonstrating resilience and a personal drive to meet and achieve targets and KPI’s.
• Thrives in a collaborative team environment, eager to celebrate successes and share best practices with others.
• Passionate about combining customer service expertise and familiarity with the language services sector.
• Thrive on making a positive impact on people's lives, excelling as a communicator and attentive listener.