Customer Relations Assistant

Customer Relations Assistant

Your Journey Our Commitment

Are you passionate about people and love helping others

Were on the lookout for a Customer Relations Assistant to joinour dedicated Station Teams
-Please note This vacancy is a talent pool exercise so you may not be offered a role on the day

As the faceof Northern youll pro vide essential support and information to our customers ensuring their journey is smooth from start to finish.

If you thrive in a role where every day is different lovesolving problems and enjoy being part of a friendly and supportive team wedlove to hear from you!

In this varied and rewarding role youll :

• Be the go-to person for customer advice on journey times service delays tickets fares and reservations
• Ensure our stations remain safe clean and welcoming at all times
• Handle challenging or complex customer queries with confidence and care
• Support frontline staff across multiple station locations as a General Purpose Relief (GPR) team member
• Maintain compliance through internal checks and procedures
• Passenger Assistance support
• Oversee ticketing stores and leaflet stock levels
• Manage station finances including cash handling and preparing for banking
• Provide vital support during service disruption to minimise customer impact
• Ensure all station promotional materials are accurate and up to date

To succeed in this role youll need :

• A genuine passion for delivering exceptional customer service
• Excellent communication skills both written and verbal
• Strong IT literacy and the ability to learn new systems
• Confidence to work independently and handle responsibility
• Willingness to work shifts including evenings and weekends with flexibility around rosters that can change up to 48 hours prior (including location)
• Commitment to working as part of a General Purpose Relief (GPR) team covering multiple stations in South Yorkshire
• A Guaranteed Sunday Rest Day (GPR) unless rostered to work that day

• 23970 during your first 6 months of training
• After training your base salary increases to 28200
• Plus aggregation allowance of 16.25% (paid from Day 1 of training! )
• Plus overtime opportunities
• Plus mileage allowance (where applicable)

We believe in rewarding our people for their hard work and dedication. Thats why we offer :

• Free travel for you your partner / spouse and dependents on Northern services
• 75% off travel with other Train Operating Companies (after 2 years)
• Defined Benefit Pension Scheme Northern contributes 1.5x yourinput
• Enhanced Maternity & Paternity Pay 9 months full pay formaternity and 2 weeks full pay for paternity
• Employee Assistance Programme 24 / 7 support for you and your family
• Northern Perks discounts instant vouchers cashback wellbeingsupport and more

At Northern we run over 2500 services a dayconnecting millions across the North to friends family work and committed to improving journeys investing in our peopleand protecting the values say it all :
Make a difference. Make it last. Make it easy. Make it happen. Make to make them yours

You can find out more here .

We may close thisrole early if we receive high volumes of applications so dont delay apply today!

However if you miss the application window for this particular role please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!

Were an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds regardless of gender sex ethnicity race religion education socioeconomic background disability or sexual orientation.

We also have Disability Confident status which means were committed to making the most of the talents that disabled people can bring to the workplace.

• Marketing, Public Relations, Google Docs, Organizational skills, Communication skills, Press Releases, Office Experience, Constant Contact, Infusion Soft, Social Media Management, Child Protective Services, Writing Skills

Full Time

years

1